Low Code, Power Steering your Business Forward
Often enough, low-code is thought of as a kind of "low-cost" software code. And yet, it is a software development approach that...
What’s hot: New features in Microsoft Dynamics 365 Business Central 2022...
As with every Spring, in April, Microsoft introduced a new major release of Business Central: aka Business Central 2022 wave 1 (or...
ITSM Maturity stage 5 – Improvement and Innovation – essential ingredients...
In previous articles exploring the IT Service Management Maturity curve, I have set out stages 1-4 where an IT Service provider has...
ITSM Maturity stage 4 – Achieving complete service alignment and a...
Welcome to the next stage of the IT Service Management maturity curve – where the IT service provider shifts focus from just...
The rise of customer personalization | What is CPQ and why...
Definition of CPQ
It’s a good place to start, unravelling the acronym: CPQ stands for Configure Price Quote; so...
Ecology & Innovation: the Present is already the Past
At first glance, you’d think that Innovation and Ecology are worlds apart: one is an industry while the other relates to nature....
ITSM Maturity Stage 3 – Service Fulfilment becomes more organized and...
If you’ve been following my current blog series about the IT Service Management maturity curve as a way to set your IT...
Using CX to tap into new markets
Opinion piece: How do you ensure that Customer Experience (CX) gets across all levels of the organization? How do you make sure that...
Collaborating More Efficiently with your ERP
At first glance, an ERP solution automatically rhymes with “authentic collaboration tool.” But when taking a closer look, it just so happens...
How semi-process manufacturing can start to embrace Industry 4.0 by focussing...
In their recent study, according to Gartner, 74% of manufacturers that believe smart manufacturing will increase competitiveness are redesigning their manufacturing organizations....