ITSM Maturity stage 5 – Improvement and Innovation – essential ingredients...
In previous articles exploring the IT Service Management Maturity curve, I have set out stages 1-4 where an IT Service provider has...
ITSM Maturity stage 4 – Achieving complete service alignment and a...
Welcome to the next stage of the IT Service Management maturity curve – where the IT service provider shifts focus from just...
ITSM Maturity Stage 3 – Service Fulfilment becomes more organized and...
If you’ve been following my current blog series about the IT Service Management maturity curve as a way to set your IT...
Using CX to tap into new markets
Opinion piece: How do you ensure that Customer Experience (CX) gets across all levels of the organization? How do you make sure that...
The Theory of Attraction Applied to Hiring
For a long time, hiring was essentially about filling vacant positions, regardless of the values of the job applicants. This idea that...
How semi-process manufacturing can start to embrace Industry 4.0 by focussing...
In their recent study, according to Gartner, 74% of manufacturers that believe smart manufacturing will increase competitiveness are redesigning their manufacturing organizations....
IT Service Management Maturity Stage 2 – The IT Service...
In this article of my IT Service Management maturity series, I will focus on Stage 2 – the IT Service Desk, which...
Cybersecurity: a two-legged Practice
Anything of value always attracts criminals. The fact that criminals are attracted to certain businesses shows that that business activity is highly...
Who Wants to Kill IT?
Has IT become obsolete? Marc Lestienne, Deputy Chief Information Officer at Prodware, dares ask the question, or should he…he may have some things...
Predictive Analytics: “Does Governing mean Anticipating?”
OPINION. Anticipating, predicting, figuring out what the future has in store..., predictive analytics has always fascinated us human beings. By Alain Conrard,...