ITSM maturity stage 4

ITSM Maturity stage 4 – Achieving complete service alignment and a...

Welcome to the next stage of the IT Service Management maturity curve – where the IT service provider shifts focus from just...

The rise of customer personalization | What is CPQ and why...

Definition of CPQ It’s a good place to start, unravelling the acronym: CPQ stands for Configure Price Quote; so...
Ecology & Innovation: the Present is already the Past

Ecology & Innovation: the Present is already the Past

At first glance, you’d think that Innovation and Ecology are worlds apart: one is an industry while the other relates to nature....
ITSM Maturity Stage 3

ITSM Maturity Stage 3 – Service Fulfilment becomes more organized and...

If you’ve been following my current blog series about the IT Service Management maturity curve as a way to set your IT...
Using CX to tap into new markets

Using CX to tap into new markets

Opinion piece: How do you ensure that Customer Experience (CX) gets across all levels of the organization? How do you make sure that...
Collaborating More Efficiently with your ERP

Collaborating More Efficiently with your ERP

At first glance, an ERP solution automatically rhymes with “authentic collaboration tool.” But when taking a closer look, it just so happens...
How semi-process manufacturing can start to embrace Industry 4.0 by focussing on processes and structure

How semi-process manufacturing can start to embrace Industry 4.0 by focussing...

In their recent study, according to Gartner, 74% of manufacturers that believe smart manufacturing will increase competitiveness are redesigning their manufacturing organizations....
ITSM maturity curve stage 2

IT Service Management Maturity Stage 2 – The IT Service...

In this article of my IT Service Management maturity series, I will focus on Stage 2 – the IT Service Desk, which...
Cybersecurity: a two-legged Practice

Cybersecurity: a two-legged Practice

Anything of value always attracts criminals. The fact that criminals are attracted to certain businesses shows that that business activity is highly...
Customer Relationship: Emotion, Full Throttle

Customer Relationship: Emotion, Full Throttle

Thanks to, or because of technology, the world is in acceleration mode. A time where everything is more fast-paced, and where things...