Bringing Field Service into the Digital Age
All service organizations have one thing in common: They want to carry out repair orders and maintenance work in an efficient and...
LOW CODE, POWER STEERING YOUR BUSINESS FORWARD
Often enough, low-code is thought of as a kind of "low-cost" software code. And yet, it is a software development approach that...
What is the ITSM Maturity Curve and how does it help...
For IT Service companies looking for a technology platform to help them manage the service they provide to customers, like any change...
ITSM Maturity Stage 3 – Service Fulfilment becomes more organized and...
If you’ve been following my current blog series about the IT Service Management maturity curve as a way to set your IT...
What’s New in Microsoft Dynamics 365 Sales
This month, some of you were waiting for the Apple Keynote… for my part I was waiting for the Dynamics 365:...
Data Insights for Transformation
From more than a year now, companies have been facing challenging and complex times in a world full of uncertainties. Managers have had to deal with their daily responsibilities in...
Imagining new frontiers
Like in all crises, the one we are going through compels us to reconsider many things. But the magnitude of this one,...
Membership marketing and engagement best practices | The why, the what,...
As with all customers, members of organizations and associations expect personalized content that is relevant to them, at the right time.The first...
Collaborating More Efficiently with your ERP
At first glance, an ERP solution automatically rhymes with “authentic collaboration tool.” But when taking a closer look, it just so happens...
Counting the cost | Why price sensitivity matters now and how...
It’s not new to reflect on the changes that digital platforms (and open access to them) have had for opening markets up...