Sochi 1

Sochi Grand Prix 2021 – or how agility, communication and experience...

In such an ultra-competitive sport as Formula 1 racing, every win matters. Much prestige is on offer (not to mention financial rewards)...

What’s New in Microsoft Dynamics 365 Sales

This month, some of you were waiting for the Apple Keynote… for my part I was waiting for the Dynamics 365:...

Back to the drawing board | The product development revolution

Consumer insight is an evolving theme within innovation and customer experience; it has become an essential part of ensuring organizations capture, understand...
How 360 insight helps membership organizations grow?

Strengthen member affinity through deeper understanding | How 360 insight helps...

Affinity is the glue that binds membership together, whether it’s a shared interest or a common goal. From this start point, organizations...

Prodware introduces Cemantica: A CX-ready solution

Prodware, the leading digital transformation partner for businesses, presents Cemantica, a CX-ready startup providing a unique Customer Experience solution. Cemantica's CX platform...
Reindustrializing, relocating…the path to political innovation?

Reindustrializing, relocating…the path to political innovation?

OPINION. Talking about « reindustrializing » and « relocating » is often akin to wishful thinking and is fantasy-like i.e. like going back to a previous status quo. Is it even possible? And if so, is it something we really...
Microsoft Dynamics 365 Business Central 2022 Wave 1

What’s hot: New features in Microsoft Dynamics 365 Business Central 2022...

As with every Spring, in April, Microsoft introduced a new major release of Business Central: aka Business Central 2022 wave 1 (or...
The e-Customer Journey: a Successful Journey to Data Land

The e-Customer Journey: a Successful Journey to Data Land

The year that has just ended has deeply changed our purchasing behaviors. This could be the opportunity for brands to rethink Customer...
ITSM maturity curve stage 2

IT Service Management Maturity Stage 2 – The IT Service...

In this article of my IT Service Management maturity series, I will focus on Stage 2 – the IT Service Desk, which...
How semi-process manufacturing can start to embrace Industry 4.0 by focussing on processes and structure

How semi-process manufacturing can start to embrace Industry 4.0 by focussing...

In their recent study, according to Gartner, 74% of manufacturers that believe smart manufacturing will increase competitiveness are redesigning their manufacturing organizations....