The e-Customer Journey: a Successful Journey to Data Land

The year that has just ended has deeply changed our purchasing behaviors. This could be the opportunity for brands to rethink Customer...

Putting the right foundations in place to move from a reactive...

In my last article I discussed the concept of the Maturity model for setting and progressing your IT Service Management approach.If you...

Sochi Grand Prix 2021 – or how agility, communication and experience...

In such an ultra-competitive sport as Formula 1 racing, every win matters. Much prestige is on offer (not to mention financial rewards)...

What is the ITSM Maturity Curve and how does it help...

For IT Service companies looking for a technology platform to help them manage the service they provide to customers, like any change...

Cybercrime, the “Wild Wild West 4.0”

OPINION. Digital Transformation affects all industries and with it the nature of criminal activity. By Alain Conrard, President of the Commission on Digital Strategies of the...

Logistics: the fine linchpin of the Pharmaceutical Industry

Digital Transformation is not only about technology…  It is also and above all a question of development expertise for industry-specific solution. As...

Data Insights for Transformation

From more than a year now, companies have been facing challenging and complex times in a world full of uncertainties. Managers have had to deal with their daily responsibilities in...

Cyber-virus: that other threatening Pandemic

The rollout of an internal cyber security program is both a political and human project especially since 2021 saw a real surge in...

The 4Ds: a new business model for tomorrow

Diversity, Decentralization, Destination, and Deontology...A new organizational model based on these 4 pillars that are setting the stage for the company of the future...  Why...

Reindustrializing, relocating…the path to political innovation?

OPINION. Talking about « reindustrializing » and « relocating » is often akin to wishful thinking and is fantasy-like i.e. like going back to a previous status quo. Is it even possible? And if so, is it something we really...