IT Service Management Maturity Stage 2 – The IT Service...

In this article of my IT Service Management maturity series, I will focus on Stage 2 – the IT Service Desk, which...

Experience: from expertise to emotions

The culture of innovation relies, in large part, on the positive appreciation of disruption and distortion.   With the fourth...

ITSM Maturity stage 4 – Achieving complete service alignment and a...

Welcome to the next stage of the IT Service Management maturity curve – where the IT service provider shifts focus from just...

The rise of customer personalization | What is CPQ and why...

Definition of CPQ It’s a good place to start, unravelling the acronym: CPQ stands for Configure Price Quote; so...

What’s New in Microsoft Dynamics 365 Commerce

As you know, working with the Microsoft Dynamics 365 Commerce platform ensures your retail business benefits from continuous improvements with release waves, twice a...

Cybercrime, the “Wild Wild West 4.0”

OPINION. Digital Transformation affects all industries and with it the nature of criminal activity. By Alain Conrard, President of the Commission on Digital Strategies of the...

Membership marketing and engagement best practices | The why, the what,...

As with all customers, members of organizations and associations expect personalized content that is relevant to them, at the right time.The first...

Collaborating More Efficiently with your ERP

At first glance, an ERP solution automatically rhymes with “authentic collaboration tool.” But when taking a closer look, it just so happens...

What is the ITSM Maturity Curve and how does it help...

For IT Service companies looking for a technology platform to help them manage the service they provide to customers, like any change...

A New Take on Innovation: Taking a responsible approach

Everybody has got something to say about Innovation. It is a topic that sparks much debate and rightly so because innovation is everybody’s...