Cyber-virus: that other threatening Pandemic

The rollout of an internal cyber security program is both a political and human project especially since 2021 saw a real surge in...

Cybersecurity: a two-legged Practice

Anything of value always attracts criminals. The fact that criminals are attracted to certain businesses shows that that business activity is highly...

Reindustrializing, relocating…the path to political innovation?

OPINION. Talking about « reindustrializing » and « relocating » is often akin to wishful thinking and is fantasy-like i.e. like going back to a previous status quo. Is it even possible? And if so, is it something we really...

Using CX to tap into new markets

Opinion piece: How do you ensure that Customer Experience (CX) gets across all levels of the organization? How do you make sure that...

ITSM Maturity stage 4 – Achieving complete service alignment and a...

Welcome to the next stage of the IT Service Management maturity curve – where the IT service provider shifts focus from just...

Experience: from expertise to emotions

The culture of innovation relies, in large part, on the positive appreciation of disruption and distortion.   With the fourth...

Sochi Grand Prix 2021 – or how agility, communication and experience...

In such an ultra-competitive sport as Formula 1 racing, every win matters. Much prestige is on offer (not to mention financial rewards)...

What is the ITSM Maturity Curve and how does it help...

For IT Service companies looking for a technology platform to help them manage the service they provide to customers, like any change...

What’s New in Microsoft Dynamics 365 Sales

This month, some of you were waiting for the Apple Keynote… for my part I was waiting for the Dynamics 365:...

Cybercrime, the “Wild Wild West 4.0”

OPINION. Digital Transformation affects all industries and with it the nature of criminal activity. By Alain Conrard, President of the Commission on Digital Strategies of the...