Imagining new frontiers

Like in all crises, the one we are going through compels us to reconsider many things. But the magnitude of this one,...

Experience: from expertise to emotions

The culture of innovation relies, in large part, on the positive appreciation of disruption and distortion.   With the fourth...

Back to the drawing board | The product development revolution

Consumer insight is an evolving theme within innovation and customer experience; it has become an essential part of ensuring organizations capture, understand...

What’s New in Microsoft Dynamics 365 Commerce

As you know, working with the Microsoft Dynamics 365 Commerce platform ensures your retail business benefits from continuous improvements with release waves, twice a...

What’s New in Microsoft Dynamics 365 Sales

This month, some of you were waiting for the Apple Keynote… for my part I was waiting for the Dynamics 365:...

Digital Transformation…and now what?

The starting pistol has been fired and the race is on…circling back to my previous post where I was happily, and rightly so, explaining...

Bringing Field Service into the Digital Age

All service organizations have one thing in common: They want to carry out repair orders and maintenance work in an efficient and...

Counting the cost | Why price sensitivity matters now and how...

It’s not new to reflect on the changes that digital platforms (and open access to them) have had for opening markets up...

Prodware introduces Cemantica: A CX-ready solution

Prodware, the leading digital transformation partner for businesses, presents Cemantica, a CX-ready startup providing a unique Customer Experience solution. Cemantica's CX platform...