customer experience

Looking for the WOW effect in customer experience once upon a...

A fresh and old perspective on customer experience In my previous Maximize your experience article I talked about the importance of...

Revisiting the Project Golden Triangle

Project Managers are eager to nail the Golden Triangle challenge when it comes to the success of their project. The standard quality...
digital transformation

Digital Transformation…and now what?

The starting pistol has been fired and the race is on…circling back to my previous post where I was happily, and rightly so, explaining...

Reaching new understandings | Can you hear the voice of the...

 “How did we do today?” …Then what?  The rate of digital innovation is surfacing new ways to gain...

Living the Change | Continuous transformation in the experience economy

We are living in non-linear times. In the past we had enough time to learn and analyze events, in order to initiate...