Are We Working Toward an Emotion-based Workplace?

Are We Working Toward an Emotion-based Workplace?

Column: The pandemic and the changes at the workplace that came with it clearly underscore the need for a new kind of business...
Predictive Analytics: “Does Governing mean Anticipating?”

Predictive Analytics: “Does Governing mean Anticipating?” 

OPINION. Anticipating, predicting, figuring out what the future has in store..., predictive analytics has always fascinated us human beings. By Alain Conrard,...
Cybercrime, the "Wild Wild West 4.0"

Cybercrime, the « Wild Wild West 4.0 »

OPINION. Digital Transformation affects all industries and with it the nature of criminal activity. By Alain Conrard, President of the Commission on Digital Strategies of the...
Is it about Just Communicating or Justly Communicating?

Is it about Just Communicating or Justly Communicating?

Emmanuel Macron tried to refresh the official Presidential communication standard by going on Youtube to target a younger audience. But did that...
Cybersecurity: a two-legged Practice

Cybersecurity: a two-legged Practice

Anything of value always attracts criminals. The fact that criminals are attracted to certain businesses shows that that business activity is highly...
Using CX to tap into new markets

Using CX to tap into new markets

Opinion piece: How do you ensure that Customer Experience (CX) gets across all levels of the organization? How do you make sure that...
Who Wants to Kill IT?

Who Wants to Kill IT?

Has IT become obsolete? Marc Lestienne, Deputy Chief Information Officer at Prodware, dares ask the question, or should he…he may have some things...
Customer Relationship: Emotion, Full Throttle

Customer Relationship: Emotion, Full Throttle

Thanks to, or because of technology, the world is in acceleration mode. A time where everything is more fast-paced, and where things...
Data Insights for Transformation

Data shake-up call: wake up and smell the « value » 

The emergence of a new generation of data management and analytics tools enables organizations to uncover, predict and measure the impact of...
The e-Customer Journey: a Successful Journey to Data Land

The e-Customer Journey: a Successful Journey to Data Land

The year that has just ended has deeply changed our purchasing behaviors. This could be the opportunity for brands to rethink Customer...