Looking for the WOW effect in customer experience once upon a...
A fresh and old perspective on customer experience
In my previous Maximize your experience article I talked about the importance of...
Understanding & overcoming the new breadth of IT systems
While the digital transformation of companies, accelerated by the pandemic, continues to grow at a rapid pace, and with the ubiquitousness of new technologies such as artificial intelligence, blockchain or...
Stability and agility, two sides of the same coin: that of...
The Covid-19 pandemic has strongly contributed to accelerating the evolution of the technical infrastructures of companies. A fast-paced digitization process, sometimes at...
How to Prevent Cyber crimes?
Awareness about cybercrime within organizations is still somewhat recent. Today, it is one of the fastest growing forms of crime worldwide. Cybercrime has become more professional, especially...
Back to basics: Tips for building a successful CX programme
Going back to the basics when building a CX programme sometimes seems like a necessary step for creating a successful strategy. It’s...