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Digital Transformation
Cybercrime, the “Wild Wild West 4.0”
OPINION. Digital Transformation affects all industries and with it the nature of criminal activity. By Alain Conrard, President of the Commission on Digital Strategies of the...
Stability and agility, two sides of the same coin: that of digital transformation
The Covid-19 pandemic has strongly contributed to accelerating the evolution of the technical infrastructures of companies. A fast-paced digitization process, sometimes at...
How to Prevent Cyber crimes?
Awareness about cybercrime within organizations is still somewhat recent. Today, it is one of the fastest growing forms of crime worldwide. Cybercrime has become more professional, especially...
Back to basics: Tips for building a successful CX programme
Going back to the basics when building a CX programme sometimes seems like a necessary step for creating a successful strategy. It’s...
Looking for the WOW effect in customer experience once upon a time…
A fresh and old perspective on customer experience
In my previous Maximize your experience article I talked about the importance of...
Digital Transformation…and now what?
The starting pistol has been fired and the race is on…circling back to my previous post where I was happily, and rightly so, explaining...
Living the Change | Continuous transformation in the experience economy
We are living in non-linear times. In the past we had enough time to learn and analyze events, in order to initiate...
Must Read
How to enhance CRM implementation with a Customer Experience (CX) approach
How is Customer Experience management different to CRM?
Customer Relationship Management is a known practice that...
Ecology & Innovation: the Present is already the Past
At first glance, you’d think that Innovation and Ecology are worlds apart: one is an industry while the other relates to nature....
Cybersecurity – a Company’s Immune System
An immune system protects one’s body from outside invaders. In a way we can consider that a company is a “body.” Having been...
Data shake-up call: wake up and smell the “value”
The emergence of a new generation of data management and analytics tools enables organizations to uncover, predict and measure the impact of...
“Corporate Culture,”…did you say culture?
"Today's fast-paced digitally driven environment, the unprecedented context of these past two years, and the challenges facing companies when it comes to...