{"id":51040,"date":"2019-08-12T09:50:34","date_gmt":"2019-08-12T09:50:34","guid":{"rendered":"https:\/\/blog.prodwaregroup.com\/es\/?p=51040"},"modified":"2023-08-17T10:33:26","modified_gmt":"2023-08-17T10:33:26","slug":"grado-de-conocimiento-del-cliente-infografia","status":"publish","type":"post","link":"https:\/\/blog.prodwaregroup.com\/es\/perfiles\/grado-de-conocimiento-del-cliente-infografia\/","title":{"rendered":"Grado de conocimiento del cliente &#8211; Infograf\u00eda"},"content":{"rendered":"<p>El informe Forrester\u2019s Top Customer Experience Research Findings 2018 indica que una estrategia de Customer Experience efectiva se basa, entre otras claves, en una descripci\u00f3n clara y completa de sus clientes.<\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone size-full wp-image-51047\" src=\"https:\/\/blog.prodwaregroup.com\/es\/wp-content\/uploads\/sites\/5\/2019\/08\/Inforgrafia_Grado-de-conocimiento-del-cliente-2.jpg\" alt=\"Print\" width=\"650\" height=\"564\" srcset=\"https:\/\/blog.prodwaregroup.com\/es\/wp-content\/uploads\/sites\/5\/2019\/08\/Inforgrafia_Grado-de-conocimiento-del-cliente-2.jpg 650w, https:\/\/blog.prodwaregroup.com\/es\/wp-content\/uploads\/sites\/5\/2019\/08\/Inforgrafia_Grado-de-conocimiento-del-cliente-2-300x260.jpg 300w\" sizes=\"(max-width: 650px) 100vw, 650px\" \/><\/p>\n<p>El <a href=\"https:\/\/www.prodware.es\/recursos\/informes-y-estudios\/informe-customer-experience-2019?utm_source=Nota_Prensa&amp;utm_campaign=EstudioCX2019\" target=\"_blank\" rel=\"noopener\">Estudio 2019: Nivel de desarrollo de la experiencia de cliente<\/a> ya est\u00e1 disponible para su descarga.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>El informe Forrester\u2019s Top Customer Experience Research Findings 2018 indica que una estrategia de Customer Experience efectiva se basa, entre otras claves, en una descripci\u00f3n clara y completa de sus clientes. El Estudio 2019: Nivel de desarrollo de la experiencia de cliente ya est\u00e1 disponible para su descarga.<\/p>\n","protected":false},"author":315,"featured_media":51074,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[35,16],"tags":[78,80],"class_list":{"0":"post-51040","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-marketing","8":"category-perfiles","9":"tag-customer-experience","10":"tag-customer-journey"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Grado de conocimiento del cliente - Infograf\u00eda - Prodware Blog ES<\/title>\n<meta name=\"description\" content=\"El informe Forrester\u2019s Top Customer Experience Research Findings 2018 indica que una estrategia de Customer Experience efectiva se basa, entre otras\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.prodwaregroup.com\/es\/perfiles\/grado-de-conocimiento-del-cliente-infografia\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Grado de conocimiento del cliente - Infograf\u00eda - Prodware Blog ES\" \/>\n<meta property=\"og:description\" content=\"El informe Forrester\u2019s Top Customer Experience Research Findings 2018 indica que una estrategia de Customer Experience efectiva se basa, entre otras\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.prodwaregroup.com\/es\/perfiles\/grado-de-conocimiento-del-cliente-infografia\/\" \/>\n<meta property=\"og:site_name\" content=\"Prodware Blog ES\" \/>\n<meta property=\"article:published_time\" content=\"2019-08-12T09:50:34+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-08-17T10:33:26+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog.prodwaregroup.com\/es\/wp-content\/uploads\/sites\/5\/2019\/08\/Inforgrafia_Grado-de-conocimiento-del-cliente_cabecera-2.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"650\" \/>\n\t<meta property=\"og:image:height\" content=\"350\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Esther Mart\u00edn\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Escrito por\" \/>\n\t<meta name=\"twitter:data1\" content=\"Esther Mart\u00edn\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/blog.prodwaregroup.com\/es\/perfiles\/grado-de-conocimiento-del-cliente-infografia\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/blog.prodwaregroup.com\/es\/perfiles\/grado-de-conocimiento-del-cliente-infografia\/\"},\"author\":{\"name\":\"Esther Mart\u00edn\",\"@id\":\"https:\/\/blog.prodwaregroup.com\/es\/#\/schema\/person\/3e78e3a288e2f5b9fdb186096a0e8cb7\"},\"headline\":\"Grado de conocimiento del cliente &#8211; Infograf\u00eda\",\"datePublished\":\"2019-08-12T09:50:34+00:00\",\"dateModified\":\"2023-08-17T10:33:26+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/blog.prodwaregroup.com\/es\/perfiles\/grado-de-conocimiento-del-cliente-infografia\/\"},\"wordCount\":56,\"commentCount\":0,\"image\":{\"@id\":\"https:\/\/blog.prodwaregroup.com\/es\/perfiles\/grado-de-conocimiento-del-cliente-infografia\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/blog.prodwaregroup.com\/es\/wp-content\/uploads\/sites\/5\/2019\/08\/Inforgrafia_Grado-de-conocimiento-del-cliente_cabecera-2.jpg\",\"keywords\":[\"Customer Experience\",\"Customer Journey\"],\"articleSection\":[\"Marketing\",\"Perfiles\"],\"inLanguage\":\"es\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/blog.prodwaregroup.com\/es\/perfiles\/grado-de-conocimiento-del-cliente-infografia\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/blog.prodwaregroup.com\/es\/perfiles\/grado-de-conocimiento-del-cliente-infografia\/\",\"url\":\"https:\/\/blog.prodwaregroup.com\/es\/perfiles\/grado-de-conocimiento-del-cliente-infografia\/\",\"name\":\"Grado de conocimiento del cliente - 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