{"id":51533,"date":"2020-10-29T11:39:41","date_gmt":"2020-10-29T11:39:41","guid":{"rendered":"https:\/\/blog.prodwaregroup.com\/es\/?p=51533"},"modified":"2023-08-17T10:50:09","modified_gmt":"2023-08-17T10:50:09","slug":"la-transformacion-del-dispatcher-en-field-service","status":"publish","type":"post","link":"https:\/\/blog.prodwaregroup.com\/es\/perfiles\/la-transformacion-del-dispatcher-en-field-service\/","title":{"rendered":"La transformaci\u00f3n del dispatcher en Field Service"},"content":{"rendered":"\n<p>Si perteneces al sector de <em>Field Service<\/em> quiz\u00e1s ya sepas una realidad que est\u00e1 afectando a todo el sector: la necesidad de automatizar procesos. Esto es indispensable para mejorar el rendimiento y por ende la rentabilidad de la empresa. En este sentido, la figura del <em>dispatcher<\/em> tiene un papel fundamental para conseguir resultados m\u00e1s productivos.<\/p>\n\n\n\n<p>El <em>dispatcher<\/em> no s\u00f3lo est\u00e1 presente en el proceso de programaci\u00f3n de tareas, sino que se encuentra tambi\u00e9n en la cadena completa de servicio, relacion\u00e1ndose con clientes y t\u00e9cnicos y garantizando que la cadena est\u00e9 bien conectada.<\/p>\n\n\n\n<p><strong>Por qu\u00e9 son necesarias las herramientas inteligentes<\/strong><\/p>\n\n\n\n<p>Los <em>dispatchers<\/em> se dedican a gestionar muchas labores a la vez. Son el punto de encuentro y comunicaci\u00f3n dentro de la cadena de servicio. Hablan con los clientes, programan a los t\u00e9cnicos, organizan que todas las actividades se completen y solucionan los problemas. No obstante, la tecnolog\u00eda ha abierto una ventana de oportunidades para perfeccionar estos procesos. Se tienen que aplicar herramientas inteligentes que:<\/p>\n\n\n\n<ul class=\"wp-block-list\" type=\"1\"><li><strong>Controlen los procesos de principio a fin.<\/strong> Un sistema inteligente facilitar\u00e1 el trabajo de responder las solicitudes de los clientes, examinar la estructura de la plantilla y afianzar que las actividades se completen. En caso de haber un error, el sistema se encargar\u00e1 de avisar y resolver la equivocaci\u00f3n.<\/li><\/ul>\n\n\n\n<p><\/p>\n\n\n\n<ul class=\"wp-block-list\" type=\"1\"><li><strong>Mejoren la experiencia<\/strong>. Simplifica la relaci\u00f3n con el cliente. Proporciona informaci\u00f3n en tiempo real acerca del estado del pedido. As\u00ed, el cliente ganar\u00e1 una sensaci\u00f3n de confianza y apreciar\u00e1 la calidad del servicio.<\/li><\/ul>\n\n\n\n<p><\/p>\n\n\n\n<p><strong>La soluci\u00f3n para no quedarse atr\u00e1s: RSO<\/strong><\/p>\n\n\n\n<p>Por este motivo, contamos con un sistema de optimizaci\u00f3n de programaci\u00f3n de recursos (RSO) que viene de la mano de <em>Machine Learning<\/em>. Este innovador sistema de programaci\u00f3n avanzada impulsar\u00e1 los procesos de <em>Field Service<\/em>.<\/p>\n\n\n\n<p>El RSO ofrece un servicio m\u00e1s efectivo que facilita el crecimiento de la empresa en nuevos puntos de ventas, reduce el tiempo de desplazamiento, perfecciona la retenci\u00f3n del cliente, mejora la eficacia de los procesos, etc. Esto brindar\u00e1 a la compa\u00f1\u00eda herramientas esenciales para no quedarse obsoleta ante un sector en continua evoluci\u00f3n.&nbsp;<\/p>\n\n\n\n<p>Si est\u00e1s interesado en saber m\u00e1s acerca del RSO y las soluciones digitales que responden a las necesidades de <em>Field Service<\/em>, descarga nuestro ebook <a rel=\"noreferrer noopener\" href=\"https:\/\/www.prodwaregroup.com\/es-es\/documentacion\/whitepapers\/field-service-potencia-la-conectividad-de-los-tecnicos-desplazados\/\" target=\"_blank\">Field Service | Del dispatcher al t\u00e9cnico: hacia un servicio m\u00e1s eficiente y rentable<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Si perteneces al sector de Field Service quiz\u00e1s ya sepas una realidad que est\u00e1 afectando a todo el sector: la necesidad de automatizar procesos. Esto es indispensable para mejorar el rendimiento y por ende la rentabilidad de la empresa. En este sentido, la figura del dispatcher tiene un papel fundamental para conseguir resultados m\u00e1s productivos. [&hellip;]<\/p>\n","protected":false},"author":318,"featured_media":51534,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[223,219,38,16,19,222],"tags":[72,86,240,135,140,160],"class_list":{"0":"post-51533","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-dynamics365","8":"category-industria","9":"category-operaciones","10":"category-perfiles","11":"category-sectores","12":"category-soluciones","13":"tag-gocloud","14":"tag-data-intelligence","15":"tag-dynamics-365-field-service","16":"tag-inteligencia-artificial","17":"tag-iot","18":"tag-omnicanalidad"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>La transformaci\u00f3n del dispatcher en Field Service - Prodware Blog ES<\/title>\n<meta name=\"description\" content=\"Si perteneces al sector de Field Service quiz\u00e1s ya sepas una realidad que est\u00e1 afectando a todo el sector: la necesidad de automatizar procesos. 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