{"id":53212,"date":"2023-08-02T12:04:12","date_gmt":"2023-08-02T12:04:12","guid":{"rendered":"https:\/\/blog.prodwaregroup.com\/es\/?p=53212"},"modified":"2023-09-06T12:10:58","modified_gmt":"2023-09-06T12:10:58","slug":"microsoft-digital-contact-center-platform","status":"publish","type":"post","link":"https:\/\/blog.prodwaregroup.com\/es\/perfiles\/microsoft-digital-contact-center-platform\/","title":{"rendered":"Digital Contact Center: conecta con tus clientes a trav\u00e9s de WhatsApp, voz y chatbots"},"content":{"rendered":"\n<p>En el din\u00e1mico y cambiante mundo <a href=\"https:\/\/www.prodwaregroup.com\/es-es\/transformacion-digital\/\">digital<\/a> actual, el consumidor promedio utiliza m\u00faltiples canales para comunicarse con una marca, por lo que las empresas est\u00e1n adoptando nuevas estrategias para brindar una experiencia excepcional a sus clientes ya que el 80% espera recibir un servicio personalizado. \u200b Una de las <a href=\"https:\/\/www.prodwaregroup.com\/es-es\/innovacion\/\">innovaciones<\/a> m\u00e1s destacadas es la plataforma Digital Contact Center, una evoluci\u00f3n revolucionaria de los tradicionales centros de contacto.<\/p>\n\n\n\n<p>Se trata de una plataforma integral que aprovecha la \u00faltima tecnolog\u00eda para transformar por completo la forma en que las empresas se conectan con sus clientes. Desde la automatizaci\u00f3n inteligente hasta la <a href=\"https:\/\/www.prodwaregroup.com\/es-es\/innovacion\/inteligencia-artificial\/\">inteligencia artificial<\/a>, este enfoque redefine las interacciones entre las marcas y sus audiencias, estableciendo un nuevo est\u00e1ndar en la atenci\u00f3n al cliente.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Pain points de los tradicionales Contact Centers<\/strong><\/h2>\n\n\n\n<p>Desde la perspectiva de cliente:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Atenci\u00f3n al cliente reactiva, con transacciones repetitivas\u200b<\/li>\n\n\n\n<li>Mucho tiempo de espera y lenta resoluci\u00f3n de problemas\u200b<\/li>\n\n\n\n<li>Escasez de agentes en tiempo real\u200b<\/li>\n\n\n\n<li>Falta de omnicanalidad<\/li>\n<\/ul>\n\n\n\n<p>Desde la perspectiva de los Contact Centers:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Datos aislados en m\u00faltiples aplicaciones<\/li>\n\n\n\n<li>Informaci\u00f3n limitada sobre el recorrido y el historial del cliente\u200b, el 53%\u200b de los contact centers no tienen visibilidad y contexto para comprender al cliente\u200b<\/li>\n\n\n\n<li>Integraciones costosas de mantener\u200b<\/li>\n\n\n\n<li>Falta de monitorizaci\u00f3n en tiempo real, el 55% no tienen herramientas de colaboraci\u00f3n para resolver problemas r\u00e1pidamente\u200b<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Microsoft Digital Contact Center Platform<\/strong><\/h2>\n\n\n\n<p><a href=\"https:\/\/www.prodwaregroup.com\/es-es\/actualidad-productos\/digital-contact-center-microsoft\/\">Microsoft Digital Contact Center Platform<\/a> simplifica el proceso de interacci\u00f3n con los consumidores en los canales que utilizan todos los d\u00edas, desde voz hasta WhatsApp, y lo hace de manera segura y protegida. Esta plataforma te permite:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ofrecer a tus clientes un servicio omnicanal altamente personalizado en los <a href=\"https:\/\/www.prodwaregroup.com\/es-es\/soluciones\/microsoft-dynamics-365\/dynamics-365-customer-voice\/\">canales de voz<\/a> e interacci\u00f3n digital, incluyendo soporte para WhatsApp.<\/li>\n\n\n\n<li>Conectar a tus clientes de manera inteligente con agentes virtuales y humanos que tienen las mejores habilidades, la experiencia, la capacidad y la disponibilidad adecuada y ofrecer a los agentes recomendaciones basadas en IA.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Beneficios de Microsoft Digital Contact Center Platform<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ofrece una experiencia omnicanal y servicio con IA\u200b<\/li>\n\n\n\n<li>Personaliza y asegura las interacciones con clientes\u200b<\/li>\n\n\n\n<li>Mejora la productividad del Contact Center y moderniza la gesti\u00f3n de casos\u200b<\/li>\n\n\n\n<li>Enrutamiento unificado\u200b inteligente<\/li>\n\n\n\n<li>Mejora la obtenci\u00f3n&nbsp;de clientes e ingresos\u200b<\/li>\n\n\n\n<li>Conduce a una infraestructura de IT simple, flexible y con innovaci\u00f3n\u200b<\/li>\n<\/ul>\n\n\n\n<p>Microsoft Digital Contact Center se ha convertido en una pieza clave para el \u00e9xito empresarial en la era digital. Atiende las necesidades de tus clientes de forma r\u00e1pida y sencilla mediante la automatizaci\u00f3n y el autoservicio del cliente, lo que te permitir\u00e1 escalar al automatizar tanto las tareas repetitivas como las transacciones sofisticadas. Desc\u00e1rgate nuestro <a href=\"https:\/\/www.prodwaregroup.com\/es-es\/documentacion\/webinars\/2303-contact-center\/\">webinar<\/a> y descubre de la mano de nuestro experto c\u00f3mo esta soluci\u00f3n ofrece una atenci\u00f3n m\u00e1s r\u00e1pida, personalizada y eficiente, impulsando la satisfacci\u00f3n del cliente y, en \u00faltima instancia, aumentando la lealtad a la marca. Consigue que tu <a href=\"https:\/\/www.prodwaregroup.com\/es-es\/soluciones\/microsoft-dynamics-365\/microsoft-dynamics-365-customer-service\/\">servicio de atenci\u00f3n al cliente<\/a> siempre supere las expectativas de los usuarios, sin importar los canales que utilicen para conectarse con tu organizaci\u00f3n.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>En el din\u00e1mico y cambiante mundo digital actual, el consumidor promedio utiliza m\u00faltiples canales para comunicarse con una marca, por lo que las empresas est\u00e1n adoptando nuevas estrategias para brindar una experiencia excepcional a sus clientes ya que el 80% espera recibir un servicio personalizado. \u200b Una de las innovaciones m\u00e1s destacadas es la plataforma [&hellip;]<\/p>\n","protected":false},"author":257,"featured_media":53213,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[35,16,25],"tags":[75,135],"class_list":{"0":"post-53212","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-marketing","8":"category-perfiles","9":"category-ventas","10":"tag-contact-center","11":"tag-inteligencia-artificial"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Digital Contact Center: conecta con tus clientes a trav\u00e9s de WhatsApp, voz y chatbots<\/title>\n<meta name=\"description\" content=\"Digital Contact Center es una plataforma que aprovecha la \u00faltima tecnolog\u00eda para transformar la forma en que las empresas conectan con sus clientes.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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