{"id":53891,"date":"2025-10-30T10:29:14","date_gmt":"2025-10-30T10:29:14","guid":{"rendered":"https:\/\/blog.prodwaregroup.com\/es\/?p=53891"},"modified":"2025-10-30T11:12:50","modified_gmt":"2025-10-30T11:12:50","slug":"portal-clientes-prodware","status":"publish","type":"post","link":"https:\/\/blog.prodwaregroup.com\/es\/uncategorized\/portal-clientes-prodware\/","title":{"rendered":"Nuevo Portal del Cliente: una experiencia m\u00e1s \u00e1gil e intuitiva"},"content":{"rendered":"\n
\n
\n

Nos complace anunciar el lanzamiento del nuevo Portal del Cliente de Prodware<\/strong>, dise\u00f1ado para ofrecerte una experiencia m\u00e1s fluida, intuitiva y completa en la gesti\u00f3n de tus servicios. A trav\u00e9s del portal podr\u00e1s crear y gestionar tus incidencias y solicitudes<\/strong> como hasta ahora, pero con un entorno mejorado que facilita tu d\u00eda a d\u00eda:<\/p>\n<\/div>\n\n\n\n

\n
\"\"<\/figure><\/div>\n\n\n

Ashima Extreme\u00f1o, Team Leader, Managed Services<\/strong><\/em><\/p>\n<\/div>\n<\/div>\n\n\n\n

\ud83d\udd0d Vista unificada<\/strong> de incidentes y solicitudes, con filtros din\u00e1micos y una navegaci\u00f3n m\u00e1s clara para encontrar f\u00e1cilmente lo que necesitas.<\/p>\n\n\n\n

\u2699\ufe0f Gesti\u00f3n de servicios optimizada<\/strong>, con acceso directo al Cat\u00e1logo de Servicios<\/em> y la posibilidad de solicitar servicios extendidos fuera de contrato<\/strong>, que ser\u00e1n revisados por tu gestor de servicio.<\/p>\n\n\n\n

\ud83d\udcc4 Visualizaci\u00f3n mejorada de los acuerdos de servicio (SLA)<\/strong>, donde podr\u00e1s consultar los detalles, fechas de validez, usuarios clave y activos asociados a tu contrato.<\/p>\n\n\n\n

\ud83d\udc64 \u00c1rea de perfil actualizada<\/strong>, desde la que podr\u00e1s modificar tus datos, preferencias de idioma y configurar notificaciones por correo electr\u00f3nico.<\/p>\n\n\n\n

\ud83d\udcac P\u00e1gina de soporte centralizada<\/strong>, donde puedes realizar un seguimiento de todos tus tickets y descargar listados de incidencias o solicitudes.<\/p>\n\n\n\n

\ud83e\udd16 Nuevo chat bot<\/strong>, disponible para resolver de forma inmediata las dudas m\u00e1s sencillas sobre el funcionamiento del portal.<\/p>\n\n\n\n

El acceso al portal sigue siendo el mismo \ud83d\udd11, por lo que podr\u00e1s entrar con tus credenciales habituales, sin necesidad de realizar ning\u00fan cambio.<\/p>\n\n\n\n

Para ayudarte en esta transici\u00f3n, hemos preparado un Manual de Uso<\/strong> con todos los detalles sobre c\u00f3mo aprovechar las nuevas funcionalidades del portal que puedes descargar en este enlace<\/a>.<\/p>\n\n\n\n

Adem\u00e1s, hemos realizado una sesi\u00f3n de formaci\u00f3n online<\/strong> para mostrar en detalle el uso del nuevo portal y resolver dudas frecuentes que puedes ver aqu\u00ed.<\/p>\n\n\n\n

Si tienes cualquier duda o incidencia, no dudes en ponerte en contacto con nosotros a trav\u00e9s de a.extremeno@prodware.es<\/strong> \u2014 estaremos encantados de ayudarte.<\/p>\n\n\n

\n
\"\"<\/figure><\/div>","protected":false},"excerpt":{"rendered":"

Nos complace anunciar el lanzamiento del nuevo Portal del Cliente de Prodware, dise\u00f1ado para ofrecerte una experiencia m\u00e1s fluida, intuitiva y completa en la gesti\u00f3n de tus servicios. A trav\u00e9s del portal podr\u00e1s crear y gestionar tus incidencias y solicitudes como hasta ahora, pero con un entorno mejorado que facilita tu d\u00eda a d\u00eda: Ashima […]<\/p>\n","protected":false},"author":257,"featured_media":53895,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":{"0":"post-53891","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-uncategorized"},"yoast_head":"\nNuevo portal del cliente | Prodware<\/title>\n<meta name=\"description\" content=\"Nos complace anunciar el lanzamiento del nuevo Portal del Cliente de Prodware, dise\u00f1ado para ofrecerte una experiencia m\u00e1s intuitiva.\" \/>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Nuevo portal del cliente | Prodware\" \/>\n<meta property=\"og:description\" content=\"Nos complace anunciar el lanzamiento del nuevo Portal del Cliente de Prodware, dise\u00f1ado para ofrecerte una experiencia m\u00e1s intuitiva.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.prodwaregroup.com\/es\/uncategorized\/portal-clientes-prodware\/\" \/>\n<meta property=\"og:site_name\" content=\"Prodware Blog ES\" \/>\n<meta property=\"article:published_time\" content=\"2025-10-30T10:29:14+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-10-30T11:12:50+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog.prodwaregroup.com\/es\/wp-content\/uploads\/sites\/5\/2025\/10\/Portal-clientes-prodware.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1349\" \/>\n\t<meta property=\"og:image:height\" content=\"657\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Pablo Torre\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Escrito por\" \/>\n\t<meta name=\"twitter:data1\" content=\"Pablo Torre\" \/>\n\t<meta name=\"twitter:label2\" content=\"Tiempo de lectura\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/blog.prodwaregroup.com\/es\/uncategorized\/portal-clientes-prodware\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/blog.prodwaregroup.com\/es\/uncategorized\/portal-clientes-prodware\/\"},\"author\":{\"name\":\"Pablo Torre\",\"@id\":\"https:\/\/blog.prodwaregroup.com\/es\/#\/schema\/person\/2de21fa936ea07b0c4cbf4690ccd4286\"},\"headline\":\"Nuevo Portal del Cliente: una experiencia m\u00e1s \u00e1gil e intuitiva\",\"datePublished\":\"2025-10-30T10:29:14+00:00\",\"dateModified\":\"2025-10-30T11:12:50+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/blog.prodwaregroup.com\/es\/uncategorized\/portal-clientes-prodware\/\"},\"wordCount\":333,\"commentCount\":0,\"image\":{\"@id\":\"https:\/\/blog.prodwaregroup.com\/es\/uncategorized\/portal-clientes-prodware\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/blog.prodwaregroup.com\/es\/wp-content\/uploads\/sites\/5\/2025\/10\/Portal-clientes-prodware.png\",\"articleSection\":[\"Uncategorized\"],\"inLanguage\":\"es\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/blog.prodwaregroup.com\/es\/uncategorized\/portal-clientes-prodware\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/blog.prodwaregroup.com\/es\/uncategorized\/portal-clientes-prodware\/\",\"url\":\"https:\/\/blog.prodwaregroup.com\/es\/uncategorized\/portal-clientes-prodware\/\",\"name\":\"Nuevo portal del cliente | Prodware\",\"isPartOf\":{\"@id\":\"https:\/\/blog.prodwaregroup.com\/es\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/blog.prodwaregroup.com\/es\/uncategorized\/portal-clientes-prodware\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/blog.prodwaregroup.com\/es\/uncategorized\/portal-clientes-prodware\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/blog.prodwaregroup.com\/es\/wp-content\/uploads\/sites\/5\/2025\/10\/Portal-clientes-prodware.png\",\"datePublished\":\"2025-10-30T10:29:14+00:00\",\"dateModified\":\"2025-10-30T11:12:50+00:00\",\"author\":{\"@id\":\"https:\/\/blog.prodwaregroup.com\/es\/#\/schema\/person\/2de21fa936ea07b0c4cbf4690ccd4286\"},\"description\":\"Nos complace anunciar el lanzamiento del nuevo Portal del Cliente de Prodware, dise\u00f1ado para ofrecerte una experiencia m\u00e1s intuitiva.\",\"inLanguage\":\"es\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/blog.prodwaregroup.com\/es\/uncategorized\/portal-clientes-prodware\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\/\/blog.prodwaregroup.com\/es\/uncategorized\/portal-clientes-prodware\/#primaryimage\",\"url\":\"https:\/\/blog.prodwaregroup.com\/es\/wp-content\/uploads\/sites\/5\/2025\/10\/Portal-clientes-prodware.png\",\"contentUrl\":\"https:\/\/blog.prodwaregroup.com\/es\/wp-content\/uploads\/sites\/5\/2025\/10\/Portal-clientes-prodware.png\",\"width\":1349,\"height\":657},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/blog.prodwaregroup.com\/es\/#website\",\"url\":\"https:\/\/blog.prodwaregroup.com\/es\/\",\"name\":\"Prodware Blog ES\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/blog.prodwaregroup.com\/es\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"es\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/blog.prodwaregroup.com\/es\/#\/schema\/person\/2de21fa936ea07b0c4cbf4690ccd4286\",\"name\":\"Pablo Torre\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\/\/blog.prodwaregroup.com\/es\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/bfa3cacc23754bb92b3ac62118b3dc44?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/bfa3cacc23754bb92b3ac62118b3dc44?s=96&d=mm&r=g\",\"caption\":\"Pablo Torre\"},\"sameAs\":[\"https:\/\/www.prodwaregroup.com\/es-es\/\"],\"url\":\"https:\/\/blog.prodwaregroup.com\/es\/author\/pablo-torre\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Nuevo portal del cliente | Prodware","description":"Nos complace anunciar el lanzamiento del nuevo Portal del Cliente de Prodware, dise\u00f1ado para ofrecerte una experiencia m\u00e1s intuitiva.","robots":{"index":"noindex","follow":"nofollow"},"og_locale":"es_ES","og_type":"article","og_title":"Nuevo portal del cliente | Prodware","og_description":"Nos complace anunciar el lanzamiento del nuevo Portal del Cliente de Prodware, dise\u00f1ado para ofrecerte una experiencia m\u00e1s intuitiva.","og_url":"https:\/\/blog.prodwaregroup.com\/es\/uncategorized\/portal-clientes-prodware\/","og_site_name":"Prodware Blog ES","article_published_time":"2025-10-30T10:29:14+00:00","article_modified_time":"2025-10-30T11:12:50+00:00","og_image":[{"width":1349,"height":657,"url":"https:\/\/blog.prodwaregroup.com\/es\/wp-content\/uploads\/sites\/5\/2025\/10\/Portal-clientes-prodware.png","type":"image\/png"}],"author":"Pablo Torre","twitter_card":"summary_large_image","twitter_misc":{"Escrito por":"Pablo Torre","Tiempo de lectura":"2 minutos"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/blog.prodwaregroup.com\/es\/uncategorized\/portal-clientes-prodware\/#article","isPartOf":{"@id":"https:\/\/blog.prodwaregroup.com\/es\/uncategorized\/portal-clientes-prodware\/"},"author":{"name":"Pablo Torre","@id":"https:\/\/blog.prodwaregroup.com\/es\/#\/schema\/person\/2de21fa936ea07b0c4cbf4690ccd4286"},"headline":"Nuevo Portal del Cliente: una experiencia m\u00e1s \u00e1gil e intuitiva","datePublished":"2025-10-30T10:29:14+00:00","dateModified":"2025-10-30T11:12:50+00:00","mainEntityOfPage":{"@id":"https:\/\/blog.prodwaregroup.com\/es\/uncategorized\/portal-clientes-prodware\/"},"wordCount":333,"commentCount":0,"image":{"@id":"https:\/\/blog.prodwaregroup.com\/es\/uncategorized\/portal-clientes-prodware\/#primaryimage"},"thumbnailUrl":"https:\/\/blog.prodwaregroup.com\/es\/wp-content\/uploads\/sites\/5\/2025\/10\/Portal-clientes-prodware.png","articleSection":["Uncategorized"],"inLanguage":"es","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/blog.prodwaregroup.com\/es\/uncategorized\/portal-clientes-prodware\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/blog.prodwaregroup.com\/es\/uncategorized\/portal-clientes-prodware\/","url":"https:\/\/blog.prodwaregroup.com\/es\/uncategorized\/portal-clientes-prodware\/","name":"Nuevo portal del cliente | Prodware","isPartOf":{"@id":"https:\/\/blog.prodwaregroup.com\/es\/#website"},"primaryImageOfPage":{"@id":"https:\/\/blog.prodwaregroup.com\/es\/uncategorized\/portal-clientes-prodware\/#primaryimage"},"image":{"@id":"https:\/\/blog.prodwaregroup.com\/es\/uncategorized\/portal-clientes-prodware\/#primaryimage"},"thumbnailUrl":"https:\/\/blog.prodwaregroup.com\/es\/wp-content\/uploads\/sites\/5\/2025\/10\/Portal-clientes-prodware.png","datePublished":"2025-10-30T10:29:14+00:00","dateModified":"2025-10-30T11:12:50+00:00","author":{"@id":"https:\/\/blog.prodwaregroup.com\/es\/#\/schema\/person\/2de21fa936ea07b0c4cbf4690ccd4286"},"description":"Nos complace anunciar el lanzamiento del nuevo Portal del Cliente de Prodware, dise\u00f1ado para ofrecerte una experiencia m\u00e1s intuitiva.","inLanguage":"es","potentialAction":[{"@type":"ReadAction","target":["https:\/\/blog.prodwaregroup.com\/es\/uncategorized\/portal-clientes-prodware\/"]}]},{"@type":"ImageObject","inLanguage":"es","@id":"https:\/\/blog.prodwaregroup.com\/es\/uncategorized\/portal-clientes-prodware\/#primaryimage","url":"https:\/\/blog.prodwaregroup.com\/es\/wp-content\/uploads\/sites\/5\/2025\/10\/Portal-clientes-prodware.png","contentUrl":"https:\/\/blog.prodwaregroup.com\/es\/wp-content\/uploads\/sites\/5\/2025\/10\/Portal-clientes-prodware.png","width":1349,"height":657},{"@type":"WebSite","@id":"https:\/\/blog.prodwaregroup.com\/es\/#website","url":"https:\/\/blog.prodwaregroup.com\/es\/","name":"Prodware Blog ES","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/blog.prodwaregroup.com\/es\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"es"},{"@type":"Person","@id":"https:\/\/blog.prodwaregroup.com\/es\/#\/schema\/person\/2de21fa936ea07b0c4cbf4690ccd4286","name":"Pablo Torre","image":{"@type":"ImageObject","inLanguage":"es","@id":"https:\/\/blog.prodwaregroup.com\/es\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/bfa3cacc23754bb92b3ac62118b3dc44?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/bfa3cacc23754bb92b3ac62118b3dc44?s=96&d=mm&r=g","caption":"Pablo Torre"},"sameAs":["https:\/\/www.prodwaregroup.com\/es-es\/"],"url":"https:\/\/blog.prodwaregroup.com\/es\/author\/pablo-torre\/"}]}},"_links":{"self":[{"href":"https:\/\/blog.prodwaregroup.com\/es\/wp-json\/wp\/v2\/posts\/53891","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.prodwaregroup.com\/es\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.prodwaregroup.com\/es\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.prodwaregroup.com\/es\/wp-json\/wp\/v2\/users\/257"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.prodwaregroup.com\/es\/wp-json\/wp\/v2\/comments?post=53891"}],"version-history":[{"count":4,"href":"https:\/\/blog.prodwaregroup.com\/es\/wp-json\/wp\/v2\/posts\/53891\/revisions"}],"predecessor-version":[{"id":53898,"href":"https:\/\/blog.prodwaregroup.com\/es\/wp-json\/wp\/v2\/posts\/53891\/revisions\/53898"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog.prodwaregroup.com\/es\/wp-json\/wp\/v2\/media\/53895"}],"wp:attachment":[{"href":"https:\/\/blog.prodwaregroup.com\/es\/wp-json\/wp\/v2\/media?parent=53891"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.prodwaregroup.com\/es\/wp-json\/wp\/v2\/categories?post=53891"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.prodwaregroup.com\/es\/wp-json\/wp\/v2\/tags?post=53891"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}