Originally published by Microsoft Press on 02/12/2025.
Under its Customer Zero strategy, the European technology consultancy achieved 90% active usage of Microsoft 365 Copilot in just three months.
Employees who integrated the tool into their daily work reduced time spent on repetitive tasks by up to 10 hours per month.
Prodware Group, a leading European multinational in digital transformation and AI-based solutions, has completed the internal rollout of Microsoft 365 Copilot to more than 1,000 professionals. Thanks to a structured adoption plan, the company reached 90% active usage in only three months. The initiative began in December 2024, when Prodware acquired 1,000 licenses with the aim of embedding the technology across all teams as part of its Customer Zero approach—adopting the solution internally first in order to later transfer that experience to its customers.
The project involved executive leadership as well as teams from digital transformation, IT, HR, AI, security, communications, and key representatives in each country where Prodware operates. The initiative was built around a governance model designed to ensure responsible and effective use of the tool, supported by a process map that identified improvement opportunities across departments. These foundations were reinforced by a training plan combining company-wide sessions with role-specific training for each functional area.
In the first months of deployment, professionals recorded 44,750 monthly actions and spent around 2,000 hours interacting with Copilot. According to internal project data, employees who integrated the tool into their workflows reduced time spent on repetitive tasks by up to 10 hours per month, increased document creation by 10%, and managed 11% more emails thanks to automatic summaries.
A detailed four-week analysis captured more than 11,000 intelligent meeting summaries, nearly 400 additional summaries, 224 hours synthesized, over 1,400 email drafts, more than 1,200 document drafts, 871 editing actions, and over 19,600 prompts sent to Copilot Chat.
To ensure sustained adoption, Prodware launched internal initiatives such as AI Quiz, AI Prompt Challenge, AI Business Challenge, and AI Hackathon, alongside actions like Best Copiloters and Tips & Tricks. These activities supported ongoing adoption and the integration of the tool into daily operations, both in web and work versions.
José María Sánchez, EVP of Prodware Group, commented on the initiative:
“Turning Prodware into Customer Zero not only demonstrates our commitment to innovation, but also leadership and consistency between what we say and what we do. It has already enabled us to internally address the rollout of other Microsoft AI solutions and fully enter the world of agentification.”
The company highlights that this experience has driven three major advances: a significant productivity boost through task automation and support for deeper analysis; smarter, more connected access to information in a multi–data-source environment; and greater organizational agility in a context where adaptability is critical. For Prodware, the adoption of Copilot marks a turning point in the way it works and lays the foundation for deploying new Artificial Intelligence solutions across the organization.
About Prodware Group
Prodware Group is a leading technology consultancy specializing in digital transformation and the implementation of AI-based solutions, supporting its customers throughout every stage of their transformation journey. Backed by a strong track record delivering end-to-end technology solutions to organizations of all sizes, both nationally and internationally, Prodware addresses customer needs through deep specialization and a strong commitment to innovation. This translates into the development of disruptive, high-value, fully integrated solutions across the entire Microsoft platform—from business applications and infrastructure to cloud, low-code, data, and productivity solutions, all enhanced by Artificial Intelligence.
Its customer-centric approach, impact on business growth, and more than 30 years of experience delivering Microsoft technologies have positioned Prodware as the leading Microsoft solutions partner in EMEA. Prodware is a Microsoft Cloud Partner with numerous advanced specializations certified by Microsoft and is also a member of the Inner Circle, the most exclusive group of strategic Microsoft Dynamics partners worldwide.
Today, the Prodware Group—including Westpole and Protinus—operates in 14 countries, where its 2,000 professionals serve more than 15,000 customers.
