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Spare parts fulfill a key element in the Field Service chain in many industries. When technicians are conducting a service call, they often need to create purchase orders to order parts for their customers. This integration of Field Service with Dynamics 365 Supply Chain Management<\/strong> purchase orders makes it more seamless for technicians to purchase parts and therefore improve first-time fix rates. The technician doesn\u2019t need to use two applications, the entire process can be managed by the technician in the Field Service app. <\/p>\n<\/div> <\/figure><\/div>\n\n\n\n<\/div>\n\n\n\n
Travel outside of working hours optimization <\/strong><\/h2>\n\n\n\nIn RSO (Resource Scheduling Optimization) the new release has a great new feature. By enabling \u201cAllow travel time outside of working hours\u201d on an optimization goal, it gives the technician permission to begin their day a little earlier, assuming it is spent traveling (from hotel to work location for example) and not working.<\/p>\n\n\n\n
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The optimization will schedule the technician to begin traveling before working hours and arrive at the work order location when their day begins (within defined limits). Therefore, technicians\u2019 travel time availability can be scheduled independently of working hours, so work orders that require extra travel outside of working hours can be used in the optimization process. <\/p>\n<\/div> <\/figure><\/div>\n\n\n\n<\/div>\n\n\n\n
Improvements in Field Service inspections<\/strong><\/h2>\n\n\n\n <\/figure>\n\n\n\nWe already had inspection functionality in the Resco Field Service app but Microsoft has now created the functionality in the Field Service app. Field Service technicians can create forms and checklists for repeatable tasks, making it easy to attach to a Work Order moving forward. So in the field they can complete the checklists while mobile, attach to a Service Task Type and then to an Incident Type. The form (checklist) can be copied right onto a Work Order any time that the Incident Type is selected. <\/p>\n\n\n\n
The functionality helps technicians reduce mistakes, follow a standardized approach of checking the same steps in a process, become paperless and share real insights on all inspections. Performing inspections is a key part of proactive service and preventing additional break-fix service calls. The solution can also be used in the mobile Field Service app and has an intuitive interface and easy to use configuration possibilities to create checklists. <\/p>\n\n\n\n
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Inspections forms can be useful in a lot of daily scenarios: <\/p>\n\n\n\n