{"id":10777,"date":"2022-04-12T12:24:26","date_gmt":"2022-04-12T10:24:26","guid":{"rendered":"https:\/\/blog.prodwaregroup.com\/?p=10777"},"modified":"2023-10-12T11:01:12","modified_gmt":"2023-10-12T09:01:12","slug":"itsm-maturity-stage-3-service-fulfilment-becomes-more-organized-and-customer-centric","status":"publish","type":"post","link":"https:\/\/blog.prodwaregroup.com\/innovation\/itsm-maturity-stage-3-service-fulfilment-becomes-more-organized-and-customer-centric\/","title":{"rendered":"ITSM Maturity Stage 3 \u2013 Service Fulfilment becomes more organized and customer-centric"},"content":{"rendered":"\n
If you\u2019ve been following my current blog series about the IT Service Management maturity curve as a way to set your IT provision strategy, you will know that we are now moving to a more proactive and externally focussed stage. This is where an IT provider starts to really differentiate themselves from the competition to support customers in the modern world.<\/p>\n\n\n