{"id":11880,"date":"2024-08-12T12:30:27","date_gmt":"2024-08-12T10:30:27","guid":{"rendered":"https:\/\/blog.prodwaregroup.com\/?p=11880"},"modified":"2024-09-06T14:55:30","modified_gmt":"2024-09-06T12:55:30","slug":"microsoft-copilot-studio-explained","status":"publish","type":"post","link":"https:\/\/blog.prodwaregroup.com\/artificial-intelligence\/microsoft-copilot-studio-explained\/","title":{"rendered":"Microsoft Copilot Studio Explained: What is it and How it Works\u00a0"},"content":{"rendered":"\n

Microsoft Copilot Studio, a powerful platform for building custom AI assistants, is revolutionizing the way companies interact with their customers and streamline their operations. This innovative solution harnesses the potential of generative AI to create tailored copilots that can handle a wide range of tasks, from customer service to data analysis. <\/p>\n\n\n\n

What is Microsoft Copilot Studio?<\/strong> <\/h2>\n\n\n\n

Microsoft Copilot Studio is a comprehensive conversational AI solution that enables organizations to build custom copilots and extend the capabilities of Microsoft Copilot for Microsoft 365<\/a>. It offers a low-code graphical development environment, allowing users to create copilots using generative AI, sophisticated dialog creation, knowledge integration, actions, and built-in analytics. <\/p>\n\n\n\n

Copilot Studio has evolved from Power Virtual Agents, which was initially launched in December 2019. Over the past four years, the advancements in large language models and generative AI have significantly transformed the conversational AI and chatbot market. Power Virtual Agents has provided the foundation for Copilot Studio, along with Microsoft’s leading conversational AI technologies. <\/p>\n\n\n\n

Evolution from Power Virtual Agents<\/strong> <\/h3>\n\n\n\n

Power Virtual Agents has been a key player in the conversational AI space, enabling customers to create innovative solutions and transform employee and customer experiences. Notable examples include: <\/p>\n\n\n\n

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  1. The Miami Dolphins<\/a> streamlined fan requests using Power Virtual Agents, resolving 97% of conversations with the bot. <\/li>\n<\/ol>\n\n\n\n
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    1. The city of Kobe<\/a> in Japan built a solution using Power Virtual Agents during the COVID-19 pandemic, reducing the number of calls by 90%. <\/li>\n<\/ol>\n\n\n\n
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      1. Rabobank<\/a>, a multinational banking institution in the Netherlands, made conversational banking a reality, handling up to 80,000 calls per month entirely through automation. <\/li>\n<\/ol>\n\n\n\n

        So, As Power Virtual Agents enters the era of Copilot, it will become an integral part of Microsoft Copilot Studio, empowering users to build even more advanced and innovative copilots. <\/p>\n\n\n\n

        Key capabilities and features<\/strong> <\/h3>\n\n\n\n

        Microsoft Copilot Studio offers a range of powerful features and capabilities, including: <\/p>\n\n\n\n