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AI-Powered CRM: Transforming Customer Experience and Engagement
The journey of integrating artificial intelligence into CRM (customer relationship management) systems, also known as AI CRM, unfolds through a variety of...
Machine Learning in CRM: A Game Changer for Modern Businesses?
Customer expectations today are sky-rocketing. That's why the integration of machine learning in CRM (Customer Relationship Management) systems is a game-changer for...
AI in CRM: Key Features for Business Growth in 2024
AI in CRM is not just a trend; it's revolutionizing the way businesses interact with their customers, enhancing the personalization of customer...
CRM AI: Revolutionize Your Customer Approach with AI
In a world where technological innovation constantly redefines the standards of customer interaction, the integration of artificial intelligence (AI) into customer relationship...
Building and Deploying Custom Plugins for Microsoft 365 with Copilot Studio
Microsoft Copilot Studio is a versatile platform that allows developers to build custom AI assistants and plugins tailored to their specific needs....
Managing AI Lifecycle with Copilot Studio: From Development to Deployment
Artificial intelligence is no longer just a buzzword—it's a game-changer for businesses of all sizes. If you're looking to harness the power...
Microsoft Copilot Studio Explained: What is it and How it Works
Microsoft Copilot Studio, a powerful platform for building custom AI assistants, is revolutionizing the way companies interact with their customers and streamline...
Predictive Analytics: “Does Governing mean Anticipating?”
OPINION. Anticipating, predicting, figuring out what the future has in store..., predictive analytics has always fascinated us human beings. By Alain Conrard,...
Customer Relationship: Emotion, Full Throttle
Thanks to, or because of technology, the world is in acceleration mode. A time where everything is more fast-paced, and where things...
Must Read
The 5 Mistakes to Avoid When Implementing Microsoft Fabric
Microsoft Fabric is powerful: a unified platform, centralized governance, modern pipelines, OneLake…
Yet many Fabric implementations run into the...
Data & AI Enter the Era of Execution in 2026: How AI Agents Are Transforming the Way Data Is Consumed
This article was written by Nicolas Lenglet, Pre-Sales Director at Prodware.
After several years of experimentation, 2026 marks a...
Discover Microsoft Fabric: Turn Your Data into Powerful Decisions
Data is everywhere… but not always easy to use
Today, your data lives in business applications, databases, files, reports,...
Before AI, Fix Your Data: Why “AI-Ready” Starts with a Solid Foundation
Artificial Intelligence is everywhere – promising smarter decisions, faster processes, and competitive advantage. But here’s the truth most organizations overlook: AI doesn’t start with algorithms. It starts with data....
The European AI Act: Heavy Sanctions and New Obligations for Businesses
This article was written by Nicolas D’Andrea, Cybersecurity Team Leader at Prodware.
Since 1 August 2024, the AI Act...