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From AI users to Agent Makers: The next stage of AI maturity
Discover why Agent Makers are becoming essential to AI maturity, human-agent teams, and the future of business innovation.
AI change management: the missing link between AI training and business impact
Learn how AI change management frameworks help drive successful AI adoption and business impact.
5 questions every organization should answer to improve technical readiness for AI
Technical readiness for AI starts with governance, data, and visibility. Discover 5 questions to answer before scaling AI.
Why IT Observability has become a business priority in the Age of AI
Learn why IT Observability is becoming essential for managing cloud, data, AI, security, and Microsoft ecosystems.
From assistance to autonomy: what Copilot Cowork changes in daily work
Why an agent that acts is a different category from a tool that helps.For about two years, AI...
Copilot Chat, Copilot M365, Copilot Cowork: which one for what?
A short guide to the three Copilots and where each one fits.Not long ago you had one Copilot...
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Sectors
The Theory of Attraction Applied to Hiring
For a long time, hiring was essentially about filling vacant positions, regardless of the values of the job applicants. This idea that...
How semi-process manufacturing can start to embrace Industry 4.0 by focussing on processes and structure
In their recent study, according to Gartner, 74% of manufacturers that believe smart manufacturing will increase competitiveness are redesigning their manufacturing organizations....
Cybersecurity: a two-legged Practice
Anything of value always attracts criminals. The fact that criminals are attracted to certain businesses shows that that business activity is highly...
Who Wants to Kill IT?
Has IT become obsolete? Marc Lestienne, Deputy Chief Information Officer at Prodware, dares ask the question, or should he…he may have some things...
Predictive Analytics: “Does Governing mean Anticipating?”
OPINION. Anticipating, predicting, figuring out what the future has in store..., predictive analytics has always fascinated us human beings. By Alain Conrard,...
Innovation
AI governance in the agentic era: Building trust to scale innovation
Explore how AI governance helps businesses manage data access, autonomous action, and accountability while scaling agentic AI innovation.
AI Content Generator: from trusted knowledge to finished documents, faster
Creating long-form documents is rarely about writing from scratch.Most of the time, it’s about finding the right information, aligning with internal standards,...
Ecology & Innovation: the Present is already the Past
At first glance, you’d think that Innovation and Ecology are worlds apart: one is an industry while the other relates to nature....
Customer Experience: when markets change organizations from within
"One must listen if one wishes to be listened to," wrote the French moralist François de La Rochefoucauld, a reminder that is...
Low Code, Power Steering your Business Forward
Often enough, low-code is thought of as a kind of "low-cost" software code. And yet, it is a software development approach that...
Microsoft Ecosystem
AI change management: the missing link between AI training and business impact
Learn how AI change management frameworks help drive successful AI adoption and business impact.
5 questions every organization should answer to improve technical readiness for AI
Technical readiness for AI starts with governance, data, and visibility. Discover 5 questions to answer before scaling AI.
Why IT Observability has become a business priority in the Age of AI
Learn why IT Observability is becoming essential for managing cloud, data, AI, security, and Microsoft ecosystems.
The Invisible CRM: Why Your Sales Team Won’t Open Dynamics 365 Anymore
CRM didn’t fail because it lacked features. It failed because we asked the wrong people to feed it. That model is now...
Prodware Group Accelerates Internal AI Adoption for More Than 1,000 Professionals with Microsoft
Originally published by Microsoft Press on December 2nd, 2025.Under its Customer Zero strategy, the European technology consultancy achieved...
HR
“Corporate Culture,”…did you say culture?
"Today's fast-paced digitally driven environment, the unprecedented context of these past two years, and the challenges facing companies when it comes to...
The Theory of Attraction Applied to Hiring
For a long time, hiring was essentially about filling vacant positions, regardless of the values of the job applicants. This idea that...
Are We Working Toward an Emotion-based Workplace?
Column: The pandemic and the changes at the workplace that came with it clearly underscore the need for a new kind of business...
Customer Experience
Developing a Customer Experience Strategy: Best Practices
Customer experience has become one of the most important factors for a company’s success. It serves as a powerful tool for attracting...
The Power of Emotion in Customer Experience: Building Lasting Relationships
When we think about customer experience, we often focus on practical aspects like product or service quality, delivery speed, or price. While...
Customer Experience: Definition and Challenges
What is Customer Experience?Customer experience (CX) refers to the entirety of interactions between a customer and a company,...
How to enhance CRM implementation with a Customer Experience (CX) approach
How is Customer Experience management different to CRM?Customer Relationship Management is a known practice that...
Customer Experience: when markets change organizations from within
"One must listen if one wishes to be listened to," wrote the French moralist François de La Rochefoucauld, a reminder that is...
ERP
How AI Is Gradually Transforming ERP Project Management
Artificial intelligence is no longer a theoretical concept. It is starting to reshape how companies design, manage, and deploy their ERP projects.
Sales Order & Payable Agents: How AI Is Automating Sales and Purchasing in ERP Systems
Artificial intelligence is progressively transforming modern ERP systems.Among the most impactful innovations, Sales Order & Payable Agents represent a new generation of...
Business Central V27: Features That Truly Make a Difference
Microsoft Dynamics 365 Business Central V27 marks a new milestone in the evolution of ERP systems. This release goes beyond functional improvements—it...
Monitoring and Telemetry in D365 Finance and Operations with Application Insights
By Sébastien Manjony, Technical Director at ProdwareIn this article, I will explain how to set up monitoring and...
What is Dynamics 365 Finance and Operations? | ERP Explained
What is Dynamics 365 Finance and operations?Dynamics 365 Finance and Operations is Microsoft's comprehensive enterprise resource planning...