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4 ways to improve member engagement in your service provision
Customer service for member organizations is not just about sending renewal notices but about ensuring members remain engaged, aware and happy with...
Membership marketing and engagement best practices | The why, the what, the when and the how
As with all customers, members of organizations and associations expect personalized content that is relevant to them, at the right time.The first...
Growing your member community in a changing world
It’s safe to say that organizations that are built on people – communities – are at the heart of any impact of...
What’s New in Microsoft Dynamics 365 Marketing
I have been talking a lot about Dynamics 365 Marketing for about two years. I was able to see the evolution of the product...
What’s New in Microsoft Dynamics 365 Customer Service
I was really curious about the new Microsoft Dynamics 365 release especially for Customer Service.
Why? Because as an...
What’s New in Microsoft Dynamics 365 Field Service
Field Service has evolved a lot since it joined the Customer Engagement family of Microsoft 5 years ago. In this new release I tested...
What’s New in Microsoft Dynamics 365 Sales
This month, some of you were waiting for the Apple Keynote… for my part I was waiting for the Dynamics 365:...
Reaching new understandings | Can you hear the voice of the customer?
“How did we do today?” …Then what?
The rate of digital innovation is surfacing new ways to gain...
Must Read
How AI Is Gradually Transforming ERP Project Management
Artificial intelligence is no longer a theoretical concept. It is starting to reshape how companies design, manage, and deploy their ERP projects.
Sales Order & Payable Agents: How AI Is Automating Sales and Purchasing in ERP Systems
Artificial intelligence is progressively transforming modern ERP systems.Among the most impactful innovations, Sales Order & Payable Agents represent a new generation of...
Business Central V27: Features That Truly Make a Difference
Microsoft Dynamics 365 Business Central V27 marks a new milestone in the evolution of ERP systems. This release goes beyond functional improvements—it...
The Invisible CRM: Why Your Sales Team Won’t Open Dynamics 365 Anymore
CRM didn’t fail because it lacked features. It failed because we asked the wrong people to feed it. That model is now...
AI Content Generator: from trusted knowledge to finished documents, faster
Creating long-form documents is rarely about writing from scratch.Most of the time, it’s about finding the right information, aligning with internal standards,...