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Membership marketing and engagement best practices | The why, the what, the when and the how
As with all customers, members of organizations and associations expect personalized content that is relevant to them, at the right time.The first...
Growing your member community in a changing world
It’s safe to say that organizations that are built on people – communities – are at the heart of any impact of...
What’s New in Microsoft Dynamics 365 Marketing
I have been talking a lot about Dynamics 365 Marketing for about two years. I was able to see the evolution of the product...
What’s New in Microsoft Dynamics 365 Customer Service
I was really curious about the new Microsoft Dynamics 365 release especially for Customer Service.
Why? Because as an...
What’s New in Microsoft Dynamics 365 Field Service
Field Service has evolved a lot since it joined the Customer Engagement family of Microsoft 5 years ago. In this new release I tested...
What’s New in Microsoft Dynamics 365 Sales
This month, some of you were waiting for the Apple Keynote… for my part I was waiting for the Dynamics 365:...
Reaching new understandings | Can you hear the voice of the customer?
“How did we do today?” …Then what?
The rate of digital innovation is surfacing new ways to gain...
Must Read
Copilot vs AI Agents: From Automation to Strategic Thinking
Prodware and Microsoft are taking digital transformation to the next level with the arrival of AI Agents. Available within the Microsoft 365...
AI Agents: When Analysis and Research Become Strategic Allies
Artificial Intelligence is entering a new era – one driven by autonomous agents capable of reasoning, analyzing, and building actionable strategies. At...
4 Practical Scenarios to Unlock the Power of Low-Code
Low-Code: A true transformation accelerator
Every company faces the same pain points:
Manual processes...
Create Your Own Business Apps with Microsoft Power Apps
In many companies, teams still juggle Excel sheets, Access databases, endless emails, and even outdated tools like Lotus Notes to manage daily...
Cutting Through the Paperwork: How One Public Agency Automated Document Validation with AI
The Challenge
In public service, documentation is mission-critical. Accuracy, compliance, and timeliness are essential, yet manual processes often slow...