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Membership marketing and engagement best practices | The why, the what, the when and the how
As with all customers, members of organizations and associations expect personalized content that is relevant to them, at the right time.The first...
Growing your member community in a changing world
It’s safe to say that organizations that are built on people – communities – are at the heart of any impact of...
What’s New in Microsoft Dynamics 365 Marketing
I have been talking a lot about Dynamics 365 Marketing for about two years. I was able to see the evolution of the product...
What’s New in Microsoft Dynamics 365 Customer Service
I was really curious about the new Microsoft Dynamics 365 release especially for Customer Service.
Why? Because as an...
What’s New in Microsoft Dynamics 365 Field Service
Field Service has evolved a lot since it joined the Customer Engagement family of Microsoft 5 years ago. In this new release I tested...
What’s New in Microsoft Dynamics 365 Sales
This month, some of you were waiting for the Apple Keynote… for my part I was waiting for the Dynamics 365:...
Reaching new understandings | Can you hear the voice of the customer?
“How did we do today?” …Then what?
The rate of digital innovation is surfacing new ways to gain...
Must Read
Cutting Through the Paperwork: How One Public Agency Automated Document Validation with AI
The Challenge
In public service, documentation is mission-critical. Accuracy, compliance, and timeliness are essential, yet manual processes often slow...
Fueling efficiency: How one fuel retailer automated invoices with AI
The Challenge
In high-volume industries like fuel retail, operations and finance move fast, and paperwork often struggles to keep...
How one Pharma Company Transformed Legal Workflows with AI and Automation
The Challenge
In the pharmaceutical industry, speed and accuracy are non-negotiable. Companies operate across complex value chains, covering...
From document chaos to document intelligence: Why SaaS data tools like AI File Genie matter more than ever
In a world overflowing with information, structured data is power and unstructured data is a cost.
Across any industry,...
Work 3.0: When Artificial Intelligence empowers—not replaces—human talent
For years, Artificial Intelligence (AI) has been viewed with a certain duality in the workplace: a promising tool, yes, but also a...