Home CRM
CRM
Membership marketing and engagement best practices | The why, the what, the when and the how
As with all customers, members of organizations and associations expect personalized content that is relevant to them, at the right time.The first...
Growing your member community in a changing world
It’s safe to say that organizations that are built on people – communities – are at the heart of any impact of...
What’s New in Microsoft Dynamics 365 Marketing
I have been talking a lot about Dynamics 365 Marketing for about two years. I was able to see the evolution of the product...
What’s New in Microsoft Dynamics 365 Customer Service
I was really curious about the new Microsoft Dynamics 365 release especially for Customer Service.
Why? Because as an...
What’s New in Microsoft Dynamics 365 Field Service
Field Service has evolved a lot since it joined the Customer Engagement family of Microsoft 5 years ago. In this new release I tested...
What’s New in Microsoft Dynamics 365 Sales
This month, some of you were waiting for the Apple Keynote… for my part I was waiting for the Dynamics 365:...
Reaching new understandings | Can you hear the voice of the customer?
“How did we do today?” …Then what?
The rate of digital innovation is surfacing new ways to gain...
Must Read
Improving Customer Service and Marketing with Power Platform
Delivering exceptional customer service and executing effective marketing strategies are cornerstones of business success. However, organizations often struggle with fragmented systems, slow...
How Manufacturing Companies Can Use Power Automate to Optimize Production Processes
The manufacturing industry is undergoing a rapid transformation. With growing competition and evolving customer demands, manufacturers must adopt tools that improve efficiency, minimize...
How Power Platform Enhances Procurement and Supply Chain Management
Procurement and supply chain management play a critical role in driving operational efficiency and ensuring customer satisfaction. However, traditional processes in these...
Tips to Create Personalized Sales Experiences with Dynamics 365 Sales
What if you could receive a sales pitch that speaks directly to your needs, interests, and past interactions?. Won’t you feel valued,...
How to Use Customer Insights to Enhance Marketing Strategies
Imagine knowing exactly what your customers want before they do—understanding their needs, preferences, and behaviors so well that you can craft marketing...