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What is the ITSM Maturity Curve and how does it help you plan your strategy as an IT Service Provider?
For IT Service companies looking for a technology platform to help them manage the service they provide to customers, like any change...
Let’s stay together | Renewal best practices in membership organizations
In our recent articles on best practice in Membership management, we’ve looked at how to better engage, communicate and add value to...
Strengthen member affinity through deeper understanding | How 360 insight helps membership organizations grow
Affinity is the glue that binds membership together, whether it’s a shared interest or a common goal. From this start point, organizations...
4 ways to improve member engagement in your service provision
Customer service for member organizations is not just about sending renewal notices but about ensuring members remain engaged, aware and happy with...
Membership marketing and engagement best practices | The why, the what, the when and the how
As with all customers, members of organizations and associations expect personalized content that is relevant to them, at the right time.The first...
Growing your member community in a changing world
It’s safe to say that organizations that are built on people – communities – are at the heart of any impact of...
Must Read
Why AI Adoption isn’t optional anymore, and what that means for all of us
At Prodware, we're not just embracing AI because it's trendy. We're doing it because it's essential for our teams, our clients, and...
Myths and Realities of Generative AI
Integrating generative Artificial Intelligence has become essential across almost every business function. Its ability to produce creative, personalized, and innovative content helps...
Generative AI in Sales: How to make every customer feel like a VIP
By Javier Fernandez Martin, Customer Engagement Director at Prodware
At this point, the impact that generative artificial intelligence will...
Monitoring and Telemetry in D365 Finance and Operations with Application Insights
By Sébastien Manjony, Technical Director at Prodware
In this article, I will explain how to set up monitoring and...
AI in Dynamics 365 Supply Chain | Inventory Optimisation
AI in Dynamics 365 Supply Chain Management
AI-powered inventory optimisation is revolutionising supply chain management by eliminating guesswork...