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Professional services
What is the ITSM Maturity Curve and how does it help you plan your strategy as an IT Service Provider?
For IT Service companies looking for a technology platform to help them manage the service they provide to customers, like any change...
Let’s stay together | Renewal best practices in membership organizations
In our recent articles on best practice in Membership management, we’ve looked at how to better engage, communicate and add value to...
Strengthen member affinity through deeper understanding | How 360 insight helps membership organizations grow
Affinity is the glue that binds membership together, whether it’s a shared interest or a common goal. From this start point, organizations...
4 ways to improve member engagement in your service provision
Customer service for member organizations is not just about sending renewal notices but about ensuring members remain engaged, aware and happy with...
Membership marketing and engagement best practices | The why, the what, the when and the how
As with all customers, members of organizations and associations expect personalized content that is relevant to them, at the right time.The first...
Growing your member community in a changing world
It’s safe to say that organizations that are built on people – communities – are at the heart of any impact of...
Must Read
Cutting Through the Paperwork: How One Public Agency Automated Document Validation with AI
The Challenge
In public service, documentation is mission-critical. Accuracy, compliance, and timeliness are essential, yet manual processes often slow...
Fueling efficiency: How one fuel retailer automated invoices with AI
The Challenge
In high-volume industries like fuel retail, operations and finance move fast, and paperwork often struggles to keep...
How one Pharma Company Transformed Legal Workflows with AI and Automation
The Challenge
In the pharmaceutical industry, speed and accuracy are non-negotiable. Companies operate across complex value chains, covering...
From document chaos to document intelligence: Why SaaS data tools like AI File Genie matter more than ever
In a world overflowing with information, structured data is power and unstructured data is a cost.
Across any industry,...
Work 3.0: When Artificial Intelligence empowers—not replaces—human talent
For years, Artificial Intelligence (AI) has been viewed with a certain duality in the workplace: a promising tool, yes, but also a...