Home Professional services
Professional services
What is the ITSM Maturity Curve and how does it help you plan your strategy as an IT Service Provider?
For IT Service companies looking for a technology platform to help them manage the service they provide to customers, like any change...
Let’s stay together | Renewal best practices in membership organizations
In our recent articles on best practice in Membership management, we’ve looked at how to better engage, communicate and add value to...
Strengthen member affinity through deeper understanding | How 360 insight helps membership organizations grow
Affinity is the glue that binds membership together, whether it’s a shared interest or a common goal. From this start point, organizations...
4 ways to improve member engagement in your service provision
Customer service for member organizations is not just about sending renewal notices but about ensuring members remain engaged, aware and happy with...
Membership marketing and engagement best practices | The why, the what, the when and the how
As with all customers, members of organizations and associations expect personalized content that is relevant to them, at the right time.The first...
Growing your member community in a changing world
It’s safe to say that organizations that are built on people – communities – are at the heart of any impact of...
Must Read
From assistance to autonomy: what Copilot Cowork changes in daily work
Why an agent that acts is a different category from a tool that helps.For about two years, AI...
Copilot Chat, Copilot M365, Copilot Cowork: which one for what?
A short guide to the three Copilots and where each one fits.Not long ago you had one Copilot...
Copilot in Power BI: What it really does and what your data needs first
Your teams have access to dozens of Power BI dashboards. And yet, most of them stay closed.It's one...
AI model selection: choose the right AI model for the right job with AI Context Hub
If you are exploring how to get more value from AI, the real question is not just which model is popular right...
Build, Buy… or Generate? Rethinking How Software Decisions Are Made in the Age of AI
For years, software decisions followed a familiar pattern: build or buy.You either invested in custom development to fit...