ITSM Maturity Stage 3 – Service Fulfilment becomes more organized and...

If you’ve been following my current blog series about the IT Service Management maturity curve as a way to set your IT...

The Theory of Attraction Applied to Hiring

For a long time, hiring was essentially about filling vacant positions, regardless of the values of the job applicants. This idea that...

How semi-process manufacturing can start to embrace Industry 4.0 by focussing...

In their recent study, according to Gartner, 74% of manufacturers that believe smart manufacturing will increase competitiveness are redesigning their manufacturing organizations....

IT Service Management Maturity Stage 2 – The IT Service...

In this article of my IT Service Management maturity series, I will focus on Stage 2 – the IT Service Desk, which...

Cybersecurity: a two-legged Practice

Anything of value always attracts criminals. The fact that criminals are attracted to certain businesses shows that that business activity is highly...

Who Wants to Kill IT?

Has IT become obsolete? Marc Lestienne, Deputy Chief Information Officer at Prodware, dares ask the question, or should he…he may have some things...

Predictive Analytics: “Does Governing mean Anticipating?” 

OPINION. Anticipating, predicting, figuring out what the future has in store..., predictive analytics has always fascinated us human beings. By Alain Conrard,...

Customer Relationship: Emotion, Full Throttle

Thanks to, or because of technology, the world is in acceleration mode. A time where everything is more fast-paced, and where things...

Digital Opportunities Abroad

Thinking about launching your online business abroad? Sounds like a great idea. Simple on the one hand but also be complicated on...

Customer Experience: Good Chemistry or a Simple Formula? 

The « Rencontre des Entrepreneurs de France » has just closed its doors, putting an end to many debates revolving around liberties and freedom. Criticized...