What is the ITSM Maturity Curve and how does it help...
For IT Service companies looking for a technology platform to help them manage the service they provide to customers, like any change...
Digital Transformation…and now what?
The starting pistol has been fired and the race is on…circling back to my previous post where I was happily, and rightly so, explaining...
Customer Relationship: Emotion, Full Throttle
Thanks to, or because of technology, the world is in acceleration mode. A time where everything is more fast-paced, and where things...
LOW CODE, POWER STEERING YOUR BUSINESS FORWARD
Often enough, low-code is thought of as a kind of "low-cost" software code. And yet, it is a software development approach that...
Customer Experience: when markets change organizations from within
"One must listen if one wishes to be listened to," wrote the French moralist François de La Rochefoucauld, a reminder that is...
Growing your member community in a changing world
It’s safe to say that organizations that are built on people – communities – are at the heart of any impact of...
Predictive Analytics: “Does Governing mean Anticipating?”
OPINION. Anticipating, predicting, figuring out what the future has in store..., predictive analytics has always fascinated us human beings. By Alain Conrard,...
Customer Experience: Good Chemistry or a Simple Formula?
The « Rencontre des Entrepreneurs de France » has just closed its doors, putting an end to many debates revolving around liberties and freedom. Criticized...
ITSM Maturity stage 5 – Improvement and Innovation – essential ingredients...
In previous articles exploring the IT Service Management Maturity curve, I have set out stages 1-4 where an IT Service provider has...
Digital Opportunities Abroad
Thinking about launching your online business abroad? Sounds like a great idea. Simple on the one hand but also be complicated on...