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The Theory of Attraction Applied to Hiring
For a long time, hiring was essentially about filling vacant positions, regardless of the values of the job applicants. This idea that...
How semi-process manufacturing can start to embrace Industry 4.0 by focussing on processes and structure
In their recent study, according to Gartner, 74% of manufacturers that believe smart manufacturing will increase competitiveness are redesigning their manufacturing organizations....
IT Service Management Maturity Stage 2 – The IT Service Desk is born, and a new life planned
In this article of my IT Service Management maturity series, I will focus on Stage 2 – the IT Service Desk, which...
Cybersecurity: a two-legged Practice
Anything of value always attracts criminals. The fact that criminals are attracted to certain businesses shows that that business activity is highly...
Who Wants to Kill IT?
Has IT become obsolete? Marc Lestienne, Deputy Chief Information Officer at Prodware, dares ask the question, or should he…he may have some things...
Predictive Analytics: “Does Governing mean Anticipating?”
OPINION. Anticipating, predicting, figuring out what the future has in store..., predictive analytics has always fascinated us human beings. By Alain Conrard,...
Customer Relationship: Emotion, Full Throttle
Thanks to, or because of technology, the world is in acceleration mode. A time where everything is more fast-paced, and where things...
Digital Opportunities Abroad
Thinking about launching your online business abroad? Sounds like a great idea. Simple on the one hand but also be complicated on...
The e-Customer Journey: a Successful Journey to Data Land
The year that has just ended has deeply changed our purchasing behaviors. This could be the opportunity for brands to rethink Customer...
Customer Experience: Good Chemistry or a Simple Formula?
The « Rencontre des Entrepreneurs de France » has just closed its doors, putting an end to many debates revolving around liberties and freedom. Criticized...
Putting the right foundations in place to move from a reactive service operation
In my last article I discussed the concept of the Maturity model for setting and progressing your IT Service Management approach.If you...
What is the ITSM Maturity Curve and how does it help you plan your strategy as an IT Service Provider?
For IT Service companies looking for a technology platform to help them manage the service they provide to customers, like any change...
Must Read
How to enhance CRM implementation with a Customer Experience (CX) approach
How is Customer Experience management different to CRM?
Customer Relationship Management is a known practice that...
Ecology & Innovation: the Present is already the Past
At first glance, you’d think that Innovation and Ecology are worlds apart: one is an industry while the other relates to nature....
Cybersecurity – a Company’s Immune System
An immune system protects one’s body from outside invaders. In a way we can consider that a company is a “body.” Having been...
Data shake-up call: wake up and smell the “value”
The emergence of a new generation of data management and analytics tools enables organizations to uncover, predict and measure the impact of...
“Corporate Culture,”…did you say culture?
"Today's fast-paced digitally driven environment, the unprecedented context of these past two years, and the challenges facing companies when it comes to...