Putting the right foundations in place to move from a reactive...
In my last article I discussed the concept of the Maturity model for setting and progressing your IT Service Management approach.If you...
What is the ITSM Maturity Curve and how does it help...
For IT Service companies looking for a technology platform to help them manage the service they provide to customers, like any change...
Manufacturing: embracing the fast-paced digital dynamic
Innovation based on data and agility reinvents the manufacturing sector evolving at an incredible pace
Although there is no doubt...
NFT: Marketing bliss or marketing mine field?
NFT have been making the headlines in recent weeks but what does this new acronym actually mean?
An NFT is a non-fungible token. Still don’t get it? Well...
Let’s stay together | Renewal best practices in membership organizations
In our recent articles on best practice in Membership management, we’ve looked at how to better engage, communicate and add value to...
Strengthen member affinity through deeper understanding | How 360 insight helps...
Affinity is the glue that binds membership together, whether it’s a shared interest or a common goal. From this start point, organizations...
4 ways to improve member engagement in your service provision
Customer service for member organizations is not just about sending renewal notices but about ensuring members remain engaged, aware and happy with...
Membership marketing and engagement best practices | The why, the what,...
As with all customers, members of organizations and associations expect personalized content that is relevant to them, at the right time.The first...
Manufacturing focus – What’s new in Microsoft Dynamics 365 Business Central...
Recently, we welcomed the Wave 1 for 2021 of Business Central (version 18). In it, I spotted some interesting improvements in the...
Growing your member community in a changing world
It’s safe to say that organizations that are built on people – communities – are at the heart of any impact of...