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Customer Experience
CX is Your Best Bet in this all VUCA World
VUCA short for Volatility, Uncertainty, Complexity and Ambiguity. In other words, it is total disruption mayhem out there - the world of...
The rise of customer personalization | What is CPQ and why does my sales team need it?
Definition of CPQ
It’s a good place to start, unravelling the acronym: CPQ stands for Configure Price Quote; so...
Using CX to tap into new markets
Opinion piece: How do you ensure that Customer Experience (CX) gets across all levels of the organization? How do you make sure that...
Customer Relationship: Emotion, Full Throttle
Thanks to, or because of technology, the world is in acceleration mode. A time where everything is more fast-paced, and where things...
The e-Customer Journey: a Successful Journey to Data Land
The year that has just ended has deeply changed our purchasing behaviors. This could be the opportunity for brands to rethink Customer...
Customer Experience: Good Chemistry or a Simple Formula?
The « Rencontre des Entrepreneurs de France » has just closed its doors, putting an end to many debates revolving around liberties and freedom. Criticized...
Back to basics: Tips for building a successful CX programme
Going back to the basics when building a CX programme sometimes seems like a necessary step for creating a successful strategy. It’s...
Looking for the WOW effect in customer experience once upon a time…
A fresh and old perspective on customer experience
In my previous Maximize your experience article I talked about the importance of...
Reaching new understandings | Can you hear the voice of the customer?
“How did we do today?” …Then what?
The rate of digital innovation is surfacing new ways to gain...
Living the Change | Continuous transformation in the experience economy
We are living in non-linear times. In the past we had enough time to learn and analyze events, in order to initiate...
Prodware introduces Cemantica: A CX-ready solution
Prodware, the leading digital transformation partner for businesses, presents Cemantica, a CX-ready startup providing a unique Customer Experience solution. Cemantica's CX platform...
Must Read
How AI Is Gradually Transforming ERP Project Management
Artificial intelligence is no longer a theoretical concept. It is starting to reshape how companies design, manage, and deploy their ERP projects.
Sales Order & Payable Agents: How AI Is Automating Sales and Purchasing in ERP Systems
Artificial intelligence is progressively transforming modern ERP systems.Among the most impactful innovations, Sales Order & Payable Agents represent a new generation of...
Business Central V27: Features That Truly Make a Difference
Microsoft Dynamics 365 Business Central V27 marks a new milestone in the evolution of ERP systems. This release goes beyond functional improvements—it...
The Invisible CRM: Why Your Sales Team Won’t Open Dynamics 365 Anymore
CRM didn’t fail because it lacked features. It failed because we asked the wrong people to feed it. That model is now...
AI Content Generator: from trusted knowledge to finished documents, faster
Creating long-form documents is rarely about writing from scratch.Most of the time, it’s about finding the right information, aligning with internal standards,...