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Customer Experience
CX is Your Best Bet in this all VUCA World
VUCA short for Volatility, Uncertainty, Complexity and Ambiguity. In other words, it is total disruption mayhem out there - the world of...
The rise of customer personalization | What is CPQ and why does my sales team need it?
Definition of CPQ
It’s a good place to start, unravelling the acronym: CPQ stands for Configure Price Quote; so...
Using CX to tap into new markets
Opinion piece: How do you ensure that Customer Experience (CX) gets across all levels of the organization? How do you make sure that...
Customer Relationship: Emotion, Full Throttle
Thanks to, or because of technology, the world is in acceleration mode. A time where everything is more fast-paced, and where things...
The e-Customer Journey: a Successful Journey to Data Land
The year that has just ended has deeply changed our purchasing behaviors. This could be the opportunity for brands to rethink Customer...
Customer Experience: Good Chemistry or a Simple Formula?
The « Rencontre des Entrepreneurs de France » has just closed its doors, putting an end to many debates revolving around liberties and freedom. Criticized...
Back to basics: Tips for building a successful CX programme
Going back to the basics when building a CX programme sometimes seems like a necessary step for creating a successful strategy. It’s...
Looking for the WOW effect in customer experience once upon a time…
A fresh and old perspective on customer experience
In my previous Maximize your experience article I talked about the importance of...
Reaching new understandings | Can you hear the voice of the customer?
“How did we do today?” …Then what?
The rate of digital innovation is surfacing new ways to gain...
Living the Change | Continuous transformation in the experience economy
We are living in non-linear times. In the past we had enough time to learn and analyze events, in order to initiate...
Prodware introduces Cemantica: A CX-ready solution
Prodware, the leading digital transformation partner for businesses, presents Cemantica, a CX-ready startup providing a unique Customer Experience solution. Cemantica's CX platform...
Must Read
Prodware’s AI Form Assistant: Your Partner in Intelligent Data Management
Do you dread filling out forms, while your to-do list is stretching endlessly? We all know how tedious this task can be....
NIS2 Directive: The Evolution of Cyber Resilience in Europe
The significant financial impact of cyber-attacks speaks for itself, with each incident causing substantial damage to European businesses. This fact underscores Europe's...
Stop the search: Meet AI Context Hub- Your innovative platform for smarter decision-making and workflows
Generative AI is rapidly becoming the norm in the business landscape, providing new ways to solve complex problems, automate repetitive and tedious...
How Power Platform improves Customer Service and Marketing
Delivering exceptional customer service and executing effective marketing strategies are cornerstones of business success. However, organizations often struggle with fragmented systems, slow...
Power Automate in Manufacturing: Streamline Production Processes with Automation
The manufacturing industry is undergoing a rapid transformation. With growing competition and evolving customer demands, manufacturers must adopt tools that improve efficiency, minimize...