NFT: Marketing bliss or marketing mine field?
NFT have been making the headlines in recent weeks but what does this new acronym actually mean?
An NFT is a non-fungible token. Still don’t get it? Well...
Who Wants to Kill IT?
Has IT become obsolete? Marc Lestienne, Deputy Chief Information Officer at Prodware, dares ask the question, or should he…he may have some things...
ITSM Maturity stage 4 – Achieving complete service alignment and a...
Welcome to the next stage of the IT Service Management maturity curve – where the IT service provider shifts focus from just...
ITSM Maturity stage 5 – Improvement and Innovation – essential ingredients...
In previous articles exploring the IT Service Management Maturity curve, I have set out stages 1-4 where an IT Service provider has...
Digital Opportunities Abroad
Thinking about launching your online business abroad? Sounds like a great idea. Simple on the one hand but also be complicated on...
What is the ITSM Maturity Curve and how does it help...
For IT Service companies looking for a technology platform to help them manage the service they provide to customers, like any change...
CX is Your Best Bet in this all VUCA World
VUCA short for Volatility, Uncertainty, Complexity and Ambiguity. In other words, it is total disruption mayhem out there - the world of...
Cybersecurity: a two-legged Practice
Anything of value always attracts criminals. The fact that criminals are attracted to certain businesses shows that that business activity is highly...
Let’s stay together | Renewal best practices in membership organizations
In our recent articles on best practice in Membership management, we’ve looked at how to better engage, communicate and add value to...
How semi-process manufacturing can start to embrace Industry 4.0 by focussing...
In their recent study, according to Gartner, 74% of manufacturers that believe smart manufacturing will increase competitiveness are redesigning their manufacturing organizations....