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4 ways to improve member engagement in your service provision
Customer service for member organizations is not just about sending renewal notices but about ensuring members remain engaged, aware and happy with...
Membership marketing and engagement best practices | The why, the what, the when and the how
As with all customers, members of organizations and associations expect personalized content that is relevant to them, at the right time.The first...
No need to be a genius to innovate
This digital-ready world has opened up avenues in the different ways we tackle our jobs everyday and in the number of choices and decisions we...
Manufacturing focus – What’s new in Microsoft Dynamics 365 Business Central 2021 Wave 1
Recently, we welcomed the Wave 1 for 2021 of Business Central (version 18). In it, I spotted some interesting improvements in the...
A New Take on Innovation: Taking a responsible approach
Everybody has got something to say about Innovation. It is a topic that sparks much debate and rightly so because innovation is everybody’s...
How to Prevent Cyber crimes?
Awareness about cybercrime within organizations is still somewhat recent. Today, it is one of the fastest growing forms of crime worldwide. Cybercrime has become more professional, especially...
Growing your member community in a changing world
It’s safe to say that organizations that are built on people – communities – are at the heart of any impact of...
Imagining new frontiers
Like in all crises, the one we are going through compels us to reconsider many things. But the magnitude of this one,...
Experience: from expertise to emotions
The culture of innovation relies, in large part, on the positive appreciation of disruption and distortion.
With the fourth...
Back to the drawing board | The product development revolution
Consumer insight is an evolving theme within innovation and customer experience; it has become an essential part of ensuring organizations capture, understand...
What’s New in Microsoft Dynamics 365 Commerce
As you know, working with the Microsoft Dynamics 365 Commerce platform ensures your retail business benefits from continuous improvements with release waves, twice a...
What’s New in Microsoft Dynamics 365 Sales
This month, some of you were waiting for the Apple Keynote… for my part I was waiting for the Dynamics 365:...
Must Read
How to enhance CRM implementation with a Customer Experience (CX) approach
How is Customer Experience management different to CRM?
Customer Relationship Management is a known practice that...
Ecology & Innovation: the Present is already the Past
At first glance, you’d think that Innovation and Ecology are worlds apart: one is an industry while the other relates to nature....
Cybersecurity – a Company’s Immune System
An immune system protects one’s body from outside invaders. In a way we can consider that a company is a “body.” Having been...
Data shake-up call: wake up and smell the “value”
The emergence of a new generation of data management and analytics tools enables organizations to uncover, predict and measure the impact of...
“Corporate Culture,”…did you say culture?
"Today's fast-paced digitally driven environment, the unprecedented context of these past two years, and the challenges facing companies when it comes to...